ServiceNow · 17 hours ago
Technical Support Engineer - Federal
San Diego, CA
Full-time
Hybrid
New Grad, Entry Level
$80K/yr - $124K/yr
0+ years expServiceNow is a global market leader in innovative AI-enhanced technology, helping over 8,100 customers optimize their work processes. The Technical Support Engineer - Federal will be responsible for resolving technical cases for customers, providing exceptional support through various communication channels, and collaborating with teams to address complex issues.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
No H1B
U.S. Citizen Only
Responsibilities
Resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform
Provide amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication
Answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support
Understand the ServiceNow platform and all core functionalities
Employ various diagnostic tools to isolate the potential cause of the issue
Manage and resolve challenging issues assigned to them
Coordinate assistance from additional teams for more complex cases
Provide input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers
Qualification
Required
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
0-2+ years customer facing technical support experience
Ability to troubleshoot difficult technical issues with ease and complexity
Ability to read basic Java/JavaScript code
Personal commitment to quality and customer service
Benefits
Health plans
Flexible spending accounts
401(k) Plan with company match
ESPP
Matching donations
Flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
William McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
2026-02-03
The Motley Fool
2026-02-03
The Motley Fool
2026-02-03
Company data provided by crunchbase