Arch Insurance Group Inc. · 20 hours ago
Claims Account Manager, NAC
NYC Metro Area
Full-time
Hybrid
Senior Level, Lead/Staff
$123K/yr - $167K/yr
10+ years expArch Insurance Group Inc. is a company focused on collaboration, expertise, and innovation. They are seeking a Claims Account Manager to actively manage and oversee assigned NAC business accounts for Auto and General Liability claims, ensuring proper claims handling and service delivery.
FinanceFinancial ServicesInsurance
Responsibilities
Work with our TPA’s to ensure proper claims handling and service delivery, which includes:
Performing claims oversight on claims with an expected value over $50,000 for guaranteed cost policies and at 50% of the retention for deductible and self insured business
Attend mediations and trials
Granting reserve and settlement authority on cases above the TPA’s authority
Making coverage determinations and writing Reservation of Rights and coverage disclaimer letters
Completing claims audits at TPA branch claims offices or online
Handling or facilitating administrative tasks between Arch and the TPA to ensure seamless service delivery to the client
Act as the Service Manager/Arch claims contact for all accounts written by NAC, which includes:
Participating in client set-up meetings
Participating in telephonic as well as in person claims reviews
Participating in mid-term meetings
Helping to resolve any claims or service issues that arise
Work with Underwriting and Risk Control to assist in the risk selection process, which includes:
Reviewing new/renewal submissions and commenting on any claims, legal or jurisdictional issues
Addressing potential solutions to current claims or service problems
Participating in meetings with brokers and/or prospective accounts
Identifying loss trends on an account or book of business level
Conducting due diligence reviews on new TPA’s or accounts that want to self-administer claims
Collaborate with other internal business units such as Finance, IT and Legal on any issues or projects that arise
Address state and federal regulatory issues (Medicare issues, state insurance department audits/complaints, state workers compensation board requirements, etc.)
Qualification
Required
Bachelor's degree preferred
Minimum of ten (10) years' working experience overseeing and managing multi-line claims with auto/general liability; preferred 15+ years
Proper Adjuster Licenses in all applicable states
Ability to handle high severity claims
Knowledge & expertise with multiple jurisdictions
Hands-on experience and strong aptitude with Microsoft Excel, PowerPoint and Word
Exceptional communication (written and verbal), influencing, negotiating, listening, and interpersonal skills to effectively develop productive working relationships with internal/external peers and other professionals across organizational lines
Strong problem-solving, analytical, organizational, and time management skills
Ability to take part in active strategic discussions
Ability to work independently and in a team environment
Willing and able to travel 25%
Benefits
Multiple medical plans plus dental, vision and prescription drug coverage
A competitive 401k with generous matching
PTO beginning at 20 days per year
Up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer
Basic Life and AD&D Insurance as well as Short and Long-Term Disability
Paid Parental Leave of up to 10 weeks
Student Loan Assistance and Tuition Reimbursement
Backup Child and Elder Care
Company
Arch Insurance Group Inc.
Arch Insurance Group Inc., a division of Arch Capital Group Ltd. (ACGL), is a market-leading specialty insurer.
1001-5000 employees
H1B Sponsorship
Arch Insurance Group Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (18)
2023 (10)
2022 (10)
2021 (8)
2020 (3)
Funding
Current Stage
Late StageLeadership Team
Rebecca Raisley
Vice President of Business Development
Valerie Turpin
Division President - Property and Marine
Recent News
MarketScreener
2025-07-16
Company data provided by crunchbase