NTT DATA Business Solutions · 4 hours ago
Service Delivery Manager (Must have SAP experience)
United States
Full-time
Remote
Senior Level, Lead/Staff
$111K/yr - $180K/yr
8+ years expNTT DATA Business Solutions is seeking a Service Delivery Manager to coordinate a team of consultants to ensure high-quality service delivery for Strategic Managed Services customers. The role involves managing customer satisfaction, internal resources, and strategic account planning.
Information Technology & Services
Hiring Manager
AMRITA BALIGA
Responsibilities
Own and drive customer satisfaction and service quality
Develop customer relationships at multiple organizational levels
Manage delivery of all services
Drive adherence to both NTT Data Business Solutions Inc. and client policies and procedures
Conduct resource scheduling and coordination through the staffing process
Deliver customer reporting (billing, SLAs, and KPIs) and resolve any gaps
Engage with all NTT Data Business Solutions Inc. Lines of Businesses (LOBs) (Application Management, Maintenance, Hosting, Consulting, Innovation) active with client
Drive awareness of all cross-LOB initiatives that may impact delivery to the client (projects, organizational changes, etc.)
Review and approve monthly invoice and billing (time and expenses)
Identify and drive continuous improvement initiatives
Lead service reviews on account, engagement, and personnel status
Conduct account planning and development, QBR, and scorecards with Sales
Engage Project management organization for all projects related to the client
Ensure successful transition of work from the Project Team to the Support resources
Ensure NTT Data Business Solutions Inc. profitability on the account through adherence to project estimates, service quality, and assigned resource mix
Ensure resources are properly on-boarded to the Customer and engagement
Ensure team members are executing daily operations properly (e.g. updating and completing assigned work, tracking time and expenses, adhering to processes)
Mentor new and existing employees working on assigned client engagement
Provide challenging growth opportunities for team members based on account opportunities
Proactively contribute to the effective development of consultants
Qualification
Required
Bachelor's degree in Information Technology or related field of study
8+ years of IT experience
5+ years of SAP and/or ERP experience with support (client or supplier) experience
3+ years of Service Delivery, Account Management, or Project Management experience
Experience engaging with senior customer management
Project scoping, estimating and planning experience
Software Development Lifecycle experience
Cross functional SAP or ERP expertise with an ability to talk at a medium to high level across the entire application
Experience across multiple industries and/or business functions
Preferred
Advanced degree
ITIL Framework understanding and knowledge, ITIL V3 Foundations Certification or higher
Benefits
Competitive salaries
Comprehensive health and dental benefits
Flexible Paid Time Off
10 paid holidays
A 401k plan
Remote work opportunities
Company
NTT DATA Business Solutions
We understand the business of our clients and know what it takes to transform it into the future.
10001+ employees
H1B Sponsorship
NTT DATA Business Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (29)
2024 (40)
2023 (68)
2022 (26)
2021 (11)
Funding
Current Stage
Late StageRecent News
TechAfrica News
2025-03-27
prnewswire.co.uk
2025-03-26
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