Zobility · 2 hours ago
Information Technology Support Specialist
Harper Woods, MI
Contract
Onsite
Entry, Mid Level
$25/hr - $28/hr
2+ years expZobility is seeking an IT Support Specialist to provide on-site end-user support at the Harper facility. The role focuses on troubleshooting printers and AutoCAD LT, providing Office 365 support, and managing on-site IT inventory.
Human ResourcesIndustrial AutomationMachine Learning
Hiring Manager
Selvam Vadivel
Responsibilities
Serve as the on-site IT point of contact for Harper Woods users; handle walk-ups and scheduled support
Install configure and troubleshoot AutoCAD LT; address performance issues (workstations, drivers, plots)
Set up and maintain printers/plotters (including CAD printers); resolve jams, drivers, queues, and connectivity
Provide Tier 1 ticket support remotely via TeamViewer/Freshservice; triage, resolve, and escalate per SOP
Support Office 365 (Outlook, Teams, OneDrive/SharePoint) and common desktop apps; handle account/access issues
Perform workstation setup/imaging, peripheral support (docks, monitors, scanners), and basic hardware troubleshooting
Manage on-site IT inventory: track check-in/out of laptops and peripherals, maintain spares stock, process RMAs/repairs, and keep asset records current
Maintain accurate ticket updates, asset records, and quick guides for recurring issues
Coordinate with central IT for escalations (networking, server-side, advanced CAD issues); no wiring work
Qualification
Required
Associate or bachelor's degree
2–4+ years in IT support/help desk/desktop support
Strong Windows workstation support; printer/plotter setup and troubleshooting experience
Hands-on AutoCAD LT install/support; familiarity with CAD performance tuning basics
Office 365 support experience; user/account/application troubleshooting
Comfortable with remote support tools (TeamViewer) and ticketing (Freshservice)
Clear, patient communication; ability to work independently on-site
Able to lift/move typical IT gear (monitors/printers) 50LB
Certified in CompTIA A+ (or equivalent experience)
Preferred
Certified In CompTIA Network+, ITIL Foundation, Microsoft MD-102 (or MS-900), Autodesk Certified User – AutoCAD
Experience with CAD peripherals/environments; driver/package deployment familiarity
Basic scripting (PowerShell) for repeatable tasks
ITIL/CompTIA A+/Network+
Company
Zobility
Zobility is a talent management and workforce solutions company that provides staffing and technical workforce services.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase