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EPITEC · 9 hours ago

Social Media - Sorter

United States

Contract

Remote

New Grad, Entry Level

$17/hr - $17/hr

EPITEC is a company focused on customer assistance and marketing support services. They are seeking a Social Media Sorter responsible for engaging with customers on various social platforms to enhance brand awareness and manage customer care interactions.

Information TechnologyStaffing Agency

H1B Sponsor Likely

Responsibilities

Understand the business pillars and goals between Social Care, Brand Engagement, Marketing, PR and Communication swim lanes throughout Facebook, Twitter, Instagram and other social platforms

Monitor Facebook, Twitter, Instagram and other social platforms and identify Customer Care items that will be assigned to the care team for engagement

Monitor Facebook, Twitter, Instagram and other social platforms and identify Sales Assist or Lead Generation posts that will be assigned to the care team for engagement

Monitor Facebook, Twitter, Instagram and other social platforms and identify opportunities for the brand to engage in conversation to increase brand awareness, engagement and retention

Participate in any required training/industry-specific certifications to maintain the technical knowledge and skills necessary to perform the job at or above the standard required

Provide exceptional service to all internal and external customers

Adhere and contribute to defining processes that produce best-in-class social consumer care experiences, focusing on constant improvement and a value-based approach

Utilize correct tools to efficiently manage multiple concurrent activities

Qualification

Social Media ManagementCustomer EngagementBrand AwarenessProcess ImprovementCommunication Skills

Required