Verisys · 5 hours ago
IT Help Desk Technician
Louisville, KY
Full-time
Hybrid
New Grad, Entry LevelVerisys transforms provider data and relationship management, and they are seeking an IT Help Desk Technician to diagnose and resolve technical issues for employees and contractors. The role involves providing technical assistance, training staff, and maintaining computer systems to ensure smooth operations.
Health CareInformation TechnologyMedical
Responsibilities
Respond to queries by phone, email, in person, instant message, or through our ticketing system
Offer technical assistance relating to the delivery, configuration, set up, and maintenance of Windows and macOS computers
Provide training to staff members on technology issues
Troubleshoot software, hardware, and network-related issues
Repair and maintain computer hardware, such as laptops, desktops, and other computer peripherals (monitors, headsets, keyboards, etc…)
Document all work performed in our ticketing system and update our internal knowledge base
Take part in regular meetings and projects
Participate in a weekly on-call rotation
Collaborate with other Infrastructure support teams to assist with system and security audits and vulnerability remediation
Perform other job-related tasks as assigned
Qualification
Required
Excellent verbal and written communication skills
Proficient in writing and working with technical writing documentation tools
Ability to work both individually and in teams, in a dynamic and ever-changing environment
High capacity for learning new technologies
Associate degree in a computer science-related field or equivalent work experience
Knowledge of network technologies and concepts
Preferred
Google Workspace/Office 365 experience
Active Directory experience
IT-related certifications
Nutanix knowledge is a plus
Benefits
Chance to give back to your community
Make a positive impact on the environment
Participate in a range of diversity and inclusion initiatives
Support, coaching, and training to advance your career
Customize aspects of your career path
Educational opportunities
Company
Verisys
Verisys is the leading provider of the most comprehensive health care data (FACIS), coupled with deep health care industry experience to provide the data through agile technology used to screen, verify, monitor for credentialing, enrolling, and hiring the individuals and entities in the health care sector.
Founded in 1992
201-500 employees
H1B Sponsorship
Verisys has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Spectrum Equity
2017-03-14Private Equity
Leadership Team
John P. Benson
Co-Founder, Executive Chairman at Verisys Corporation
Chris Stabile
Chief Financial Officer
Recent News
Company data provided by crunchbase