Seabreeze Management Company, Inc. · 10 hours ago
HOA Front Desk Concierge
Seabreeze Management Company is a full-service property management firm with a diverse management portfolio. The HOA Front Desk Concierge is responsible for providing exceptional customer service, managing resident communications, and ensuring the functionality and cleanliness of club facilities.
Real Estate
Responsibilities
High touch resident support
Exceptional communication and problem-solving skills
Personalized assistance with reservations, transportation and entertainment
Manage internal communications and update residents
Coordinate access for service providers
Liaise with valet, Porters, engineering and management teams
Monitor visitor access and ensure secure entry protocols
Handle sensitive information with discretion
Support emergency response procedures and resident safety
Proficient with management systems such as Building Link
Qualification
Required
Minimum of one (1) year of customer service experience
Ability to safely and efficiently move equipment
Strong attention to cleanliness, with the ability to identify and address areas requiring improvement
Proficiency in Microsoft Office applications, including Word and Outlook
Strong organizational skills with the ability to manage competing priorities, meet deadlines, and complete a high volume of tasks within specified time frames
Self-motivated with the ability to work independently and seek additional responsibilities as needed
Ability to read, understand, and apply the Association's rules and regulations
Ability to handle confidential information with discretion
Skilled in managing difficult or aggravated clients with patience, professionalism, and composure
Commitment to maintaining a clean work environment and presenting a professional appearance in both dress and demeanor
High School diploma or equivalent
The individual must have strong written communication skills, and the ability to communicate effectively with employees and clients at all levels of the organization, both verbally and in writing