Detroit Pistons · 14 hours ago
CRM Manager
Detroit,MI,US
Full-time
Onsite
Senior Level
5+ years expDetroit Pistons is dedicated to serving and uplifting the community through basketball. The CRM Manager is responsible for managing and optimizing the organization’s customer relationship management platform to increase customer insights and support business growth.
GamingNewsSports Leagues and Teams
Responsibilities
CRM Administration
Responsible for system configuration, customization, and integration with other platforms
Identification of opportunities for automation and process improvement within the CRM platform
Management of lead identification and qualification
Create and maintain training and best practice documentation
Data Management & Quality
Implement data hygiene practices and maintain a clean, reliable customer database
Ensure the secure integration of accurate an appropriate customer data via customer enabled web forms
Reporting & Analytics
Create and manage dashboards and reports to track customer engagement and measure campaign performance
Provide actionable insights for sales and marketing leadership teams
Support segmentation and targeting strategies for personalized customer experiences
Organizational Collaboration and Support
Partner with marketing and sales teams to ensure seamless CRM operations
Train and support staff in CRM usage, best practices, and new features
Serve as the primary point of contact for CRM related issues and enhancements
Qualification
Required
Bachelor's degree in Information Systems, Business Administration, Marketing, or related field
5+ years of experience administering CRM platforms (preferably Microsoft Dynamics)
Microsoft Dynamics CRM certification earned or in progress
Strong understanding of CRM best practices, platforms and data integrations
Ability to write intermediate SQL queries
Excellent communication, problem-solving, and project management skills
Ability to translate business needs into technical solutions
Experience building and integrating customer-facing web forms e.g., Formstack, Google Forms, FormAssembly, etc
Proficiency in MS Excel
Preferred
Experience in a fast-paced, customer-centric industry
Familiarity with marketing automation tools (e.g., Adobe, Marketing Cloud, Eloqua) and customer journey mapping
Company
Detroit Pistons
Detroit Pistons is a gaming website.
51-200 employees
H1B Sponsorship
Detroit Pistons has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Growth StageLeadership Team
Laura Ferich
Chief Financial Officer
Richard Haddad
Chief Operating Officer & Chief Legal Officer
Recent News
2025-12-22
2025-10-25
Company data provided by crunchbase