HNN Communities · 6 hours ago
Community Manager
Kent, WA
Full-time
Onsite
Entry, Mid Level
$35/hr - $39/hr
2+ years expDevCo Residential Property Management is a privately held and owner-operated professional property management company that specializes in managing multifamily and mixed-use properties. The Community Manager is responsible for the day-to-day operations of the assigned community, ensuring that company objectives are achieved in areas such as associate management, leasing, marketing, compliance, accounting, resident satisfaction, and maintenance activities.
Property ManagementReal EstateReal Estate Investment
Hiring Manager
Amber Vaught
Responsibilities
Lead, direct and supervise employees assigned to the community. Provide employees with regular performance feedback, complete annual reviews and take timely action of misconduct by effectively working with Human Resources
Successfully interview, hire, train and retain employees. Work effectively with Human Resources to recruit and onboard new employees
Perform all related accounting tasks including collecting and posting rent, fees, and other payments as well as processing month end and zero receipts in a timely manner. Work effectively with the Accounting Department to resolve accounting issues and errors
Perform accounts payable tasks including processing or approving invoices and payables
Review and analyze utility billing and rentable item charges regularly to ensure accuracy
Oversee the community’s marketing program, including social media engagement, collateral inventory management and collaborating with the Marketing Department regarding additional community marketing efforts
Support the overall marketing and leasing efforts of the community by providing sound input and suggestions regarding promotions, advertisements, and pricing
Provide excellent customer service to all residents, prospects, and guests
Lead all revenue management efforts to ensure the community’s maximum income is achieved. Monitor HUD fair market rents, Section 8 payment standards, and asking rents for voucher holders
Oversee, provide direction, ensure timely submittals, and keep compliant with all requirements of the tax credit program as it relates to the community. Work effectively with the Compliance Department regarding tax credit paperwork, calculations, re-certifications, and reporting
Complete resident move-outs within the timeline set by the company by reviewing lease terms, notice requirements and processing the disposition in accordance with established procedures and legal requirements
Keep Yardi and associated resident management software up to date including rent charges, occupants, lease dates and other data in a timely manner
Respond to resident questions, concerns, and requests in a timely manner, and take appropriate action to resolve and address service issues. Work effectively with Resident Relations to deescalate and resolve concerns
Responsible for ensuring the timely and accurate submission of timecards, bonus worksheets and payroll. Work effectively with Payroll to resolve errors or concerns
Supervise resident retention programs, renewals, and leasing programs to maintain maximum occupancy and minimal turnover
Ensure the success of all resident events, community programing and local/non-profit programs
Complete regular community inspections of common areas, amenities, models, and vacant apartment homes
Oversee all leasing efforts including prospect engagement, tours, closing ratios and move-ins
Maintain a reputation of excellence and continuously work to improve community and company reputation scores
Supervise and administrator all lease agreements and addendums, prospect screening processes, and legal notices while ensuring accuracy and compliance
Oversee all maintenance activity including unit turns, service requests, scheduling, staffing, preventative maintenance, and capital improvement projects
Prepare, monitor, and adhere to the guidelines of the community’s operating budget and make informed recommendations for ways to maximize income and minimize expenses. Complete financial variance reports, monthly performance reporting and operational analysis as required
Follow established policies and procedures by monitoring and ensuring compliance with regulatory requirements, company standards, and operational processes
Provide professional and routine interaction with retail and commercial clients
Maintain a positive relationship with local housing authorities and agencies
Implement new systems, programs and procedures as directed by the company. Effectively and appropriately use company technology and software
Work collaboratively and respectfully with peers, other team members and departments
Continually seek out training opportunities and stay up to date on industry/legal trends and changes
Qualification
Required
Minimum 2 years of experience in property management, including sales/multi-family leasing and supervisory responsibility
Thorough knowledge of Federal Fair Housing and other applicable local, state, or federal regulations
Experience successfully leading a team with the ability to source, interview and manage employee performance
Proficient using MS Office Suite (Word, Excel, PowerPoint, and Outlook)
Prior budgeting experience and the ability to interpret financial statements
Excellent written and verbal communication skills
Must be at least 18 years of age
High school education or equivalent required
Must be able to speak, read and write English in a manner sufficient to carry out duties
Successful completion of background check and drug screen required
Must be legally qualified to work in the U.S. meeting I-9 guidelines
Preferred
Bachelor's degree in business or related field
Knowledge of Section 42 LIHTC program and associated compliance processes
Experience using property management software, preferably Yardi
Benefits
Over 90% company paid medical benefits for employee coverage.
100% company paid dental and vision benefits for employee coverage.
Healthcare and dependent care flexible spending accounts.
Company paid life insurance, AD&D and long-term disability benefits for employee coverage.
Best-in-class voluntary insurance benefits.
Pre-tax and Roth 401(k) programs with a company match equal to 100% of the first 4% contributed by the employee.
Discretionary bonus programs.
Employee assistance program (EAP) with 24/7 counseling services.
Company-sponsored industry training and certifications.
3 weeks of paid time off each year.
Up to 12 paid holidays each year.
Company
HNN Communities
HNN Communities is a real estate company.
201-500 employees
Funding
Current Stage
Growth StageRecent News
The Virginian-Pilot
2025-01-22
Company data provided by crunchbase