Presbyterian Healthcare Services · 3 hours ago
Manager - Member Digital Communication
Albuquerque, NM
Full-time
Onsite
Mid Level
$72K/yr - $110K/yr
3+ years expPresbyterian Healthcare Services is hiring a skilled Manager - Member Digital Communication. This position leads the development and distribution of member communications through various media, focusing on digital media to improve member experience and customer loyalty. The role involves planning, executing communication strategies, and ensuring compliance with regulatory requirements.
AssociationHealth Care
Responsibilities
Responsible for coordinating activities for Quality Communications projects and process management. Coaches and mentors Quality Communications staff, users and stakeholders through individual education sessions as well as departmental staff meetings and ensures adherence to established policies and procedures to produce and review copy that is appropriate for the audience and meets standards for required reading levels as well as regulatory requirements as it relates to health literacy standards. Can adapt and refresh information to be presented to different audiences
Responsible for tracking and updating Quality Communications performance reports to ensure performance goals are met and maintained
Manages and implements all audit activities to include preparation of materials for regulatory review, ensuring communications and mailings meet all regulatory and compliance requirements
Partners with stakeholders to create, manage, and execute communication plans using strategic communication vehicles
Manages the continuous improvement of member communications through benchmarking, data driven analysis, research and adoption of best practices inside and outside of healthcare, and by monitoring the effectiveness of communication activities against plan objectives
Supports mail vendor management for communication, print, and mail vendors including support with departmental budget development and maintenance and monthly accounting for associated cost centers and accounts including forecasting, tracking and reporting
Performs hiring, coaching, and annual performance reviews of direct reports. Motivates and develops staff, supporting their professional growth to maximize their contributions. Develops annual departmental FTE and operating budgets
Performs other functions as required
Qualification
Required
Bachelors Degree in Journalism, Communications, or Business with a Marketing emphasis
Three to five years of experience in communications
Adept with computer software and tools
Expert writing, editing and proofreading and organizational skills
Requires the ability to function under pressure and meet deadlines
Must be able to work with diverse groups of internal customers
Benefits
Educational and career development options, including tuition and certification reimbursement, scholarship opportunities
Staff Safety (a wearable badge that allows nurses to quickly and discreetly call for help when safety is a concern)
Differentials for night/weekend shifts, higher education, certifications and various lead roles (for eligible positions)
Malpractice liability insurance
Loan forgiveness through the New Mexico Higher Education Department
EPIC electronic charting system
Fun, engaging and unique wellness program, including free on-site and community-based gyms, nutrition coaching and classes, mindfulness and meditation resources, wellness challenges and more
Company
Presbyterian Healthcare Services
Presbyterian Healthcare Services exists to improve the health of patients, members and the communities they serve.
10001+ employees
H1B Sponsorship
Presbyterian Healthcare Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (90)
2024 (86)
2023 (85)
2022 (93)
2021 (86)
2020 (76)
Funding
Current Stage
Late StageLeadership Team
Dale Maxwell
President and CEO
Ernest Sanchez
Chief Technology Officer
Recent News
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