NTT DATA North America · 2 hours ago
Senior ServiceNow Business Process Consultant - SAM
United States
Full-time
Remote
Senior Level
7+ years expNTT DATA is a global innovator of business and technology services seeking a Senior ServiceNow Business Process Consultant - SAM to enhance their team. The role involves leading client engagements, optimizing ServiceNow implementations, and providing strategic process consulting to improve organizational readiness and solution adoption.
ConsultingDigital MarketingInformation ServicesInformation TechnologyIT Management
Responsibilities
Lead functional discovery sessions and process workshops to define client-specific business process solutions
Advise clients on best practices for ServiceNow implementations across ITSM, ITOM, HRSD, CSM, and other modules
Create dynamic collateral including process workflows, workshop presentations, and training materials
Partner with IT leaders and process owners to drive organizational readiness and solution adoption
Capture and document business requirements, user stories, and business cases aligned with ServiceNow capabilities
Develop and maintain end-to-end process flows and gap analyses to support solution design
Prepare and execute test plans, facilitate UAT, and support go-live activities
Lead client training sessions and create user-friendly job aids to support platform adoption
Expertise and ability to advise and consult on entire lifecycle of an organization's software applications, from acquisition to retirement, ensuring license compliance, optimizing usage, and reducing costs
Experience consulting on SAM modules and tools including ServiceNow SAM and Publisher, Experience implementing tracking solutions for vendor contracts, auditing software usage, and implementing governance policies
Entitlement and contract onboarding: Normalize the portfolio or focus on key vendors - Onboard and manage software entitlements and contracts within the platform. This includes ingesting and maintaining accurate underlying data for entitlement to ensure in-tool proactive informed risk and remediation management
Tool-based compliance: Maximize technology capabilities to automate software asset compliance checks. This includes detecting unauthorized installations, ensuring license obligations are met, and identifying opportunities for optimization and cost savings
Specialist knowledge the following SAM Concepts: Vendor audit behavior and pressure tactics, Non-contractual license optimization opportunities, Strategic true-up planning to preempt audit risks, Tailored entitlement modeling beyond standard contractual terms, Enrolled and active in usage auditing
Specialist knowledge of the following software licensing models: Red Hat, IBM, Oracle, Citrix, Cisco, Dassault, Autodesk, VMWare, Adobe
Serve as the “eyes and ears” of the delivery team throughout the project lifecycle
Facilitate stakeholder demos and provide solution-focused support to improve process efficiency
Collaborate with project leadership to ensure alignment between business goals and technical solutions
Qualification
Required
7+ years of experience in ServiceNow consulting, with hands-on expertise in multiple modules (ITSM, SAM Required)
7+ years of experience in business analysis, including requirements gathering, process mapping, and stakeholder engagement
Proven ability to lead client workshops and translate business needs into actionable solutions
Strong understanding of Agile methodologies and experience supporting Scrum teams
Certifications: CSA, and CIS – SAM (Required)
Degree: Bachelor's in computer science or equivalent work experience
Excellent communication, facilitation, and documentation skills
Company
NTT DATA North America
NTT DATA, Inc. is a trusted global innovator of business and technology services.
10001+ employees
H1B Sponsorship
NTT DATA North America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (144)
2024 (182)
2023 (257)
2022 (871)
2021 (809)
2020 (1266)
Funding
Current Stage
Late StageLeadership Team
John Barr
Vice President - Insurance Strategy
Recent News
2025-12-05
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