Allegacy Federal Credit Union · 11 hours ago
Member Care Representative- Bilingual
Greensboro,NC,US
Full-time
Onsite
New Grad, Entry LevelAllegacy Federal Credit Union is committed to providing quality service to its members. The Member Care Representative role focuses on delivering exceptional member service, educating members on products, and meeting service goals while working in a fast-paced environment.
Financial Services
Responsibilities
Deliver exceptional member service to every member, every time by ensuring employees deliver consistently high-quality service to both internal and external members that is in alignment with our Brand Culture
Meet or exceed established service goals
Ensure thorough understanding of expectations and consistently exhibit Allegacy behaviors
Adherence to work schedule
Provide quality customer service over the phone and internet
Educate, promote and sell credit union products based on identified needs
Ability to continually learn about credit union products, services and promotions
Ensure that proper documentation is disclosed to applicants to comply with laws, regulations and policies that relate to credit union operations
Recommend other credit union products (cross-sell) based on identified needs through the interview process. Typically, 50% of this job’s requirements are cross selling
Additional duties as assigned
Qualification
Required
Bilingual Spanish/English Required
Excellent telephone communication skills
Ability to handle multiple tasks
Ability to work in a fast-paced team environment
General computer knowledge
Ability to diffuse an irate member
Problem solving skills
Understanding of credit union products, services and promotions
Ability to listen to the members' needs and/or concerns
Personal integrity and reliability
Eligibility to be bonded
Ability to adapt to non-traditional work schedule/hours
Ability to incorporate AFCU performance attributes in daily work activates
High school diploma or equivalent
Preferred
Past experience in a credit union call center preferred
Past experience in a customer service-related position preferred
Company
Allegacy Federal Credit Union
Allegacy offers personal and business financial services to help a broad membership base including the employees, retirees, and families.
Founded in 1967
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Cathy Pace
President and Chief Executive Officer
Recent News
Seattle TechFlash
2025-10-27
2025-07-15
Seattle TechFlash
2025-04-11
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