PTR Global · 8 hours ago
Lead AI/ML Chatbot Developer
Chicago, IL
Contract
Hybrid
Lead/Staff
$65/hr - $70/hr
8+ years expPTR Global is a leading provider of information technology and workforce solutions. The Lead AI/ML Chatbot Developer will design, develop, and implement web solutions to enhance user engagement, focusing on conversational AI and chatbot solutions while collaborating with various teams to deliver high-quality outcomes.
Information Technology & Services
Hiring Manager
Venkat R Annepu
Responsibilities
Lead design solutions, solution blueprints, and hands-on coding for Conversational AI, chatbot/web chat solutions, and cloud-native web applications
Collaborate with technology leads, developers, business SMEs, UX designers, and stakeholders to define technical deliveries
Drive integration of voice and web-based channels with back-end systems, APIs, and analytics platforms
Coordinate with cloud infrastructure teams (AWS, Azure, or GCP) to ensure scalable, secure, and high-performance deployments
Design and architect API integrations between internal platforms, external systems, and cloud services
Develop web applications and sites that engage and retain visitors
Provide guidance on industry best practices, guidelines, and governance for web applications and websites
Manage requirements for cross-browser compatibility and page optimization
Collaborate with Quality Assurance to ensure end products are delivered with quality outcomes
Perform benefit analysis for IT solutions and make recommendations for technology direction
Maintain knowledge of industry trends and developments in web application technologies
Supervise and direct staff as assigned, including participation in recruiting and performance reviews
Qualification
Required
Bachelor's Degree in Computer Science, Engineering, or equivalent
8+ years of hands-on technical experience in Contact Center CX platforms
Proven experience delivering IVR, web chat, and AI-powered virtual assistant solutions
Solid technical understanding of cloud platforms (AWS, Azure, GCP), APIs, CI/CD, web technologies, and DevOps practices
Mastery of modern web technologies including HTML5, CSS3, JavaScript, and JS frameworks (e.g., jQuery, Angular.js)
Knowledge of responsive web design, fluid layouts, and mobile interfaces
Experience with Agile/Scrum or SAFe frameworks and tools (e.g., Jira, Confluence, Azure DevOps)
Excellent communication, leadership, and documentation abilities
Knowledge of APIs, JSON, XML, and OAuth
Experience with programming languages such as Node.js and Python
Familiarity with CI/CD pipelines, DevOps, and version control tools like Git
Knowledge of customer journey mapping, persona design, and voice UX best practices
Familiarity with compliance standards (e.g., GDPR, HIPAA, PCI-DSS) in cloud and CX solutions
Preferred
Experience with Netomi & LivePerson SaaS solution will be plus
Knowledge of NLP/NLU, LLMs, or Generative AI frameworks (e.g., OpenAI, Google Vertex AI, Amazon Bedrock)
Experience in Conversational AI domains and AI/ML-based initiative rollouts
Benefits
Medical
Dental
Vision
401K contributions
PTO
Sick leave
Company
PTR Global
Engage with the largest Latina-owned IT & Professional staffing provider in the U.S.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase