REAL RES · 8 hours ago
Client Relations Specialist
Fort Myers, FL
Full-time
Onsite
Entry Level
$19/hr - $19/hr
2+ years expReal Res is a trusted provider of Municipal Lien Searches and HOA Estoppel Searches nationwide. As a Client Relations Specialist, you will serve as the primary point of contact for clients, ensuring their questions and concerns are handled efficiently while fostering strong relationships and promoting client satisfaction.
AdviceConsultingProperty ManagementReal Estate
Responsibilities
Client Relationship Management: Build and maintain trust-based relationships with clients, ensuring their satisfaction and loyalty
Proactive Client Engagement: Regularly check in with clients to anticipate needs, provide updates, and address potential concerns
Communication: Respond promptly to client inquiries via email, chat, and phone, delivering professional and courteous service
Issue Resolution: Identify and resolve client concerns in collaboration with internal teams, ensuring timely and satisfactory outcomes
Client Onboarding: Guide new clients through the onboarding process, ensuring a seamless and positive start to their experience with us
Client Feedback: Gather and document client feedback, providing valuable insights to enhance our services and processes
Education and Training: Inform clients about available resources, services, and any updates or enhancements to ensure they maximize their partnership with us
Record Keeping: Maintain accurate and up-to-date client information in our CRM and other systems
Qualification
Required
High school diploma or GED
Minimum of 2+ years of experience in a customer service role involving phone, email, and chat support
Exceptional interpersonal and communication skills
Strong organizational and problem-solving abilities
Ability to multitask and prioritize in a fast-paced environment
Proficiency in CRM systems and relevant software applications
To ensure you're a great fit for this role, you'll need to pass a 30-minute pre-employment assessment that evaluates: Typing skills, Computer literacy and internet knowledge, Personality alignment with the role, Attention to detail, verbal reasoning, and numerical reasoning
Preferred
Ability to Commute: Fort Myers, FL 33912 (Preferred)
Ability to Relocate: Fort Myers, FL 33912: Relocate before starting work (Preferred)
Benefits
Health Insurance: Medical, dental, and vision insurance with basic plans fully covered.
Life and AD&D Insurance: Coverage equal to twice your annual salary.
Paid Time Off: Paid holidays and unlimited discretionary time off.
Front-loaded sick time for when you need it most.
Paid maternity/paternity leave.
Bereavement leave and jury duty coverage.
Disability Coverage: Long-term disability coverage provided.
401(k) with Company Match: Secure your future with our retirement savings program.
Additional Perks: Comprehensive offerings to enhance your work experience.
Company
REAL RES
Real Res provides municipal lien searches, HOA estoppel letters, and land survey services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Patrick Emrich
CEO/President
Company data provided by crunchbase