ISG Technology LLC · 10 hours ago
Solutions Architect I
Wichita,KS,US
Full-time
Onsite
Entry Level
3+ years expISG Technology LLC is a recognized leader in providing IT services that help drive business growth. The Solutions Architect I is responsible for designing and technically selling technology solutions for ISG customers, collaborating with various teams to ensure project profitability and customer satisfaction.
Information TechnologyIT InfrastructureSoftware
Responsibilities
Owner of Technical Pre-Sales and Related Process
Solution Design
Bill of Materials
State of Work
Perform thorough project handoff to the Project Management Team, Resource Engagement Coordinators, DCS Operations Manager, and any other resources to ensure seamless delivery of projects
Contribute to the achievement of all individual and team professional services goals such as Time Entry, Deliverable SLA, Technical Notes, 1:1 Meeting, Continuous Improvement, Customer Satisfaction, and Lead Generation
Work with appropriate members of the sales team to support the sale of advanced technology and ISG Managed Services solutions
Properly follow all team policies and procedures
Support the company by completing other duties as assigned
Design and architect advanced technical solutions, which includes, but is not limited to, developing proposals, scopes of works, service delivery proposals, and other necessary service documentation
Stay informed of new solutions and available technologies through available industry resources, existing engineering staff and customer requests to maintain strategic relevance to our customers
Attend and participate in presales meetings as technical design facilitator
Maintain a strategic understanding of ISG-provided products and services and the results they can deliver for customers
Participate in available technical training as deemed necessary by ISG
Achieve the assigned presales performance expectations and continued technical skills development; as well as, expected level-appropriate customer service, soft skills, and other related skillsets
Sustain an appropriate level of customer satisfaction and help facilitate resolution of technical sales problems on all supported products
Develop and maintain positive relationships with vendors and keep current on technology products
Qualification
Required
Technical Bachelor's Degree, or equivalent required
Minimum of 3+ years' experience in similar or related roles required
Willing to obtain one or more Professional Level Certifications, such as, storage, compute/servers, networking, wireless, unified communications, and security
Strong experience in Microsoft products and online or cloud solutions
Hold and maintain a valid driver's license; driving record must meet the criteria of ISG's insurance carrier for acceptance of coverage
Company
ISG Technology LLC
ISG Technology empowers organizations to realize their full business potential with best-in-class technology solutions that enable the digital transformation needed to stay competitive in today's economy.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Ben Foster
President & CEO
Company data provided by crunchbase