Knowesis Inc. · 3 hours ago
Operations Support - JWICS
Alexandria, Virginia, United States
Full-time
Onsite
Senior Level
5+ years expKnowesis Inc. is currently seeking an exceptional Operations Support - JWICS professional to join our team and provide invaluable support to the Department of Defense Office of Inspector General. The role involves operational support of IT systems on the TS/SCI JWICS network, including monitoring, incident response, and maintenance.
AnalyticsInformation TechnologyManagement Consulting
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide operational support of Office of Inspector General (OIG) Information Technology (IT) systems on the Top Secret/Sensitive Compartmented Information (TS/SCI) Joint Worldwide Intelligence Communications System (JWICS) network, including monitoring, incident response, maintenance, patching, and compliance
Provide configuration management support by testing, deploying, and maintaining all OIG-approved software and applying Security Technical Implementation Guides (STIGs), updates, and patches following established OIG processes and within designated timelines on the JWICS network
Follow all OIG change management and engineering review processes and ensure changes are completed according to the project and release manager schedule for JWICS systems
Document incidents using the OIG ticket tracking system and create and publish knowledge base articles for government approval when applicable for JWICS operations
Operate, maintain, and optimize all production IT systems on JWICS for devices such as printers, scanners, copiers, and fax devices
Coordinate with engineering and developers for system redesigns on JWICS and submit recommendations to the OIG Enterprise Architect (EA) and Project Management Office (PMO)
Identify, troubleshoot, remediate, and document system outages and perform after-action reviews (AAR) for all JWICS system outages
Utilize desktop remote tools to analyze and resolve enterprise issues and outages on the JWICS network
Create, test, and prepare for deploying the standard OIG images for all OIG JWICS workstations
Work as part of IT project teams and perform related tasks as assigned for JWICS operations
Monitor logs and automated systems for OIG JWICS IT system outages and incidents, and initiate incident response procedures
Coordinate equipment repair and services for all agency imaging devices on JWICS (printing, scanning, copying, and fax devices), monitor automated systems that report status, needs, and usage trends on a regular basis, and take action as needed
Monitor and analyze usage of all OIG print devices on JWICS and make recommendations to maximize efficiency and decrease print costs
Maintain existing and, when required, create new Standard Operating Procedures (SOPs) in support of JWICS operations
Support back-up and restoration services utilizing the OIG backup systems for JWICS, including changing of tapes and maintaining the tape library
Implement Department of Defense (DoD) security enhancements, such as Public Key Infrastructure (PKI), to all assigned JWICS systems
Assign System Administrators responsible for requesting, installing, and maintaining DoD certificates on JWICS IT systems
Implement DoD-trained Registration Authorities, Local Registration Authorities, and Key Recovery Agents to manage the organization's PKI program by approving, suspending, recovering, and revoking DoD certificates on JWICS
Coordinate with Tier I and Tier II support for all system, development, and software changes impacting end user support on JWICS, and update help desk SOPs as appropriate
Utilize VMware console or desktop remote admin tools to analyze and resolve JWICS workstation and server issues
Maintain strict adherence to all Sensitive Compartmented Information security protocols and procedures
Meet OIG established service level metrics and performance standards for JWICS operations
Travel within the Continental United States (CONUS) and the National Capital Region (NCR) may be required to attend meetings, conferences, and training
Qualification
Required
Bachelor's degree from an accredited university in computer science, information systems, information technology, or a related technical field
Minimum of 5 years of experience in IT operations, systems administration, or related technical support roles
Experience working in classified environments, specifically with Top Secret/Sensitive Compartmented Information systems
Experience with JWICS (Joint Worldwide Intelligence Communications System) network operations and support
Experience with configuration management, patch management, and change management processes in classified environments
Experience with monitoring, incident response, and troubleshooting IT systems and infrastructure in TS/SCI environments
Experience with virtualization platforms (VMware) and remote administration tools in classified networks
Knowledge of Department of Defense Security Technical Implementation Guides (STIGs) and compliance requirements for TS/SCI systems
Experience with Public Key Infrastructure (PKI) and DoD certificate management in classified environments
Experience with backup and restoration services for classified systems
Strong documentation skills and ability to create Standard Operating Procedures (SOPs) and knowledge base articles
Experience working in a government or DoD environment with classified systems
Ability to work effectively as part of a team and collaborate with multiple stakeholders in secure environments
Strong analytical and problem-solving skills with attention to detail required for classified operations
Current Top Secret/SCI security clearance
Preferred
Information Assurance Technician (IAT) Level I certification in accordance with DoD 8570.01-M guidance (Security Plus, GIAC Security Essentials Certification (GSEC), Certified Ethical Hacker (CEH), or similar)
Information Technology Infrastructure Library (ITIL) certification
Experience with Microsoft Active Directory, Exchange, and Windows Server in classified environments
Experience with McAfee Host-Based Security System (HBSS) or similar security tools in TS/SCI networks
Experience supporting JWICS, SIPRNet, and NIPRNet networks
Experience with Defense Information Systems Agency (DISA) Joint Service Provider (JSP) Data Center environments
Experience with ticketing systems (BMC Footprints or similar) in classified environments
Experience with Assured Compliance Assessment Solution (ACAS) vulnerability scanning in classified networks
Master's degree in computer science, information systems, information technology, or related technical field
Benefits
Health (Preferred Provider Organization (PPO) & High Deductible Health Plan (HDHP) Insurance
Dental
Vision
Short-Term Disability (STD) & Long-Term Disability (LTD)
Basic Life Insurance
401k Company Match, & Voluntary Products
Company
Knowesis Inc.
Knowesis is taken from the Greek word "noesis" which means the psychological result of perception, reasoning, and learning.
51-200 employees
Funding
Current Stage
Growth StageRecent News
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