TailorMed · 3 hours ago
Customer Support Specialist
United States
Full-time
Remote
Entry, Mid Level
2+ years expTailorMed is on a mission to eliminate barriers across the medication journey, transforming healthcare affordability. They are seeking an experienced Customer Support Specialist to investigate customer issues, enhance user experience, and advocate for clients while ensuring they receive maximum value from their solutions.
Financial ServicesFinTechFitnessHealth CareMachine LearningWellness
Responsibilities
Investigating customer issues diligently, identifying their root causes, and resolving them appropriately for quick resolution
Identifying patterns and proactively addressing issues through swift and professional communication
Acting as a super-user for the TailorMed platform to enhance user experience and patient outcomes
Being an active team player, ready to voice concerns and share best practices
Advocating for our clients and collaborating across functions to deliver a world-class client experience, ensuring they receive maximum value from our solution
Demonstrating technical proficiency in handling customer support tools CRM software and troubleshooting common technical issues related to our platform
Maintaining confidentiality and complying with HIPAA
Qualification
Required
2 years of experience in a customer support role, preferably in a healthcare setting
Experience in delivering client-focused solutions based on customer needs
Familiarity in using CRM software, preferably Salesforce
Familiarity with SaaS platforms and B2B products
Technological adeptness for troubleshooting and resolving technical issues
Preferred
Prior experience in a startup, healthcare, or corporate setting
Benefits
Premium medical, dental, and vision insurance plans, a wide range of voluntary and supplemental benefits, and 24/7 benefits access and support - all effective from your first day of work
401(k) plan with a 4% employer match
Paid holidays, vacation, and sick leave
Six weeks of paid parental leave
Company-paid life insurance
New MacBook, plus all of the equipment and technology you’ll need to be successful in your role
Company
TailorMed
Reinventing financial navigation
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$79MKey Investors
Windham Venture PartnersPoalim Hi-TechOSF Ventures
2024-11-21Series B· $27.5M
2024-11-21Debt Financing· $12.5M
2022-12-19Series Unknown
Leadership Team
Srulik Dvorsky
CEO, co-founder
Adam Siton
Co-Founder, CTO
Recent News
2026-01-22
Fierce Healthcare
2024-12-03
Company data provided by crunchbase