Community College of Rhode Island · 6 hours ago
Associate Director Student Financial Aid Services (Financial Services Transformation)
Rhode Island, United States
Full-time
Hybrid
Lead/Staff, Director/Executive
5+ years expThe Community College of Rhode Island is a comprehensive community college focused on providing affordable, high-quality education. The Associate Director of Student Financial Services Transformation is responsible for advancing student financial assistance operations and leading initiatives to optimize financial aid processes while promoting equity and student success.
EdTechEducationHealth CareHigher Education
No H1B
Responsibilities
Demonstrate a commitment to the philosophy and mission of a comprehensive community college
Work collaboratively in a diverse, inclusive and student-centered environment, with students of various learning styles, cultures, identities, and life-experiences
Work collaboratively with others and provide quality customer service in a diverse and inclusive environment
Lead the design and execution of financial aid strategies aligned with institutional goals and student success initiatives
Serve as a thought partner in the implementation of the Workforce Pell Act and other federal and state funding innovations
Collaborate with cross-functional teams to support Project ClearPay and Project Connect, ensuring seamless integration with financial aid systems and student services
Oversee the daily operations of financial aid processing, including Pell Grants, Direct Loans, and state aid programs
Ensure compliance with federal, state, and institutional regulations, including Return to Title IV (R2T4) and Satisfactory Academic Progress (SAP)
Manage reconciliation processes with COD and internal financial systems
Serve as the technical lead for financial aid systems, including Ellucian/Banner, and EDconnect
Partner with IT and institutional research to develop data-informed solutions, dashboards, and predictive models that support financial aid optimization
Lead testing, implementation, and enhancement of system upgrades and patches
Support the transition to a Financial Services Service Model that integrates financial aid, bursar, and One-stop functions
Support the financial literacy and FAFSA completion initiatives, including the FAFSA Ambassador Program
Provide high-touch support to students navigating complex financial aid scenarios
Act as a liaison with One-Stop, Controller's Office, and external partners
Train and mentor staff on systems, compliance, and student engagement strategies
Contribute to the development of policies and procedures that promote equity, efficiency, and innovation
Other duties as assigned
Qualification
Required
Bachelor's degree
Minimum of 5 years of progressive experience in financial aid operations and systems
Demonstrated experience with student information systems and federal aid platforms
Strong analytical, organizational, and interpersonal skills
Commitment to equity, access, and student success
Preferred
Master's degree
Experience implementing large-scale financial aid initiatives or service model transformations
Familiarity with Achieving the Dream or similar student success frameworks
Company
Community College of Rhode Island
Community College of Rhode Island is a school in Warwick.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$12.1MKey Investors
Lowe's FoundationStrada Education NetworkU.S. Department of Education
2025-07-18Grant· $1M
2022-11-17Grant· $0.4M
2021-11-12Grant· $7.4M
Leadership Team
Gregory W. LaPointe
Vice President for Student Affairs and Chief Outcomes Officer
Jennie Johnson
Vice President, Division of Workforce Partnerships
Recent News
Providence Business News
2025-12-25
2025-11-03
Providence Business News
2025-10-02
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