American Airlines · 5 hours ago
Instructional Designer
Fort Worth, TX
Full-time
Onsite
Mid Level
3+ years expAmerican Airlines is a leading airline company that offers a world of possibilities for its employees. The Instructional Designer role focuses on creating innovative and engaging learning experiences for Team Members while utilizing instructional design theory and technology to meet business goals.
AerospaceAutomotiveTransportationTravel
Responsibilities
Create an innovative, engaging and world class learning experience for our Team Members, globally
Design, develop, and revise a variety of training solutions for all our Customer Care, Ground Ops, Cargo, Contact Centers, and Service Recovery groups
Deliver functional, soft skill and systems training as needed to ensure business priorities are met
Apply instructional design theory along with learning technology expertise to create learning solutions that engage our diverse Team Member base
Create effective and engaging multimedia training specifically crafted to support business goals
Deliver a variety of design strategies including eLearning, ILT, scenario-based activities, self-paced learning, etc. to ensure learning objectives are met
Source and integrate cutting-edge technology to streamline instructional design workflows and improve learner engagement
Contribute to training strategies by evaluating training curricula, recommending future learning solutions
Apply rapid development skills as needed, while ensuring effective training solutions
Conduct needs assessments utilizing learner and business data to determine training gaps
Bring a collaborative consultative approach with internal customers when designing and developing
Create assessments that accurately measure learning effectiveness, using learning methodologies
Apply organization, urgency and project management skills including utilization of project management software like Smartsheets, to meet deadlines
Identify additional training needs by uncovering areas of opportunity using available data in the business (e.g., audit data, help desk calls, customer complaints, operations dashboards, etc.)
Maintain currency with instructional design, learning technology and industry trends
Peer-mentor other instructional designers throughout the training development process
Qualification
Required
Bachelor's degree in relevant field or equivalent experience/training
At least 3 years of experience applying relevant learning technology tools including authoring, video editing, microlearning, and other multimedia learning tools (i.e. Articulate, Vyond, PremierPro, etc.)
At least 3 years of experience applying instructional design to performance-based training
At least 2 years of technical writing experience applying training methodologies
At least 2 years working under rapid development
At least 2 years of project management with strong deadlines / consultative approach to training design
Knowledge of Microsoft Office including Word, Excel, PowerPoint, Outlook, etc
Knowledge of instructional design and adult learning methodologies (ADDIE, Kirkpatrick, SAM, Bloom's Taxonomy, etc.)
Demonstrate a passion for learning, high adoption to change, and acute attention to detail
Exceptional organizational skills and proven ability to efficiently manage multiple projects in a fast paced, dynamic work environment
Strong interpersonal skills, strong consultative skills, highly approachable
Ability to assess training needs, manage data, present learning outcomes
Ability to work independently as well as demonstrate team spirit
Strong communication skills with all levels of the organization both verbal and written
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Applicable valid driver's license as required by local authorities, if applicable
Preferred
Master's degree or degree in Education or Instructional Design
At least 2 years technical writing experience applying training methodologies
Knowledge of airline operations
Experience sourcing and utilizing AI-powered LMS features or platforms that support intelligent content delivery and learner analytics
Experience working with SumTotal/ American Airlines Learning Management System (LMS)
Benefits
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Company
American Airlines
American Airlines is an airline company that operates a diverse fleet of aircraft, including narrow-body and wide-body jets. It is a sub-organization of American Airlines.
10001+ employees
H1B Sponsorship
American Airlines has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (359)
2024 (270)
2023 (253)
2022 (260)
2021 (342)
2020 (263)
Funding
Current Stage
Public CompanyTotal Funding
$1B2023-11-17Post Ipo Debt· $250M
2023-02-08Post Ipo Debt· $750M
2015-01-01Post Ipo Equity
Leadership Team
Doug Parker
Chairman and former CEO at American Airlines
David Seymour
Chief Operating Officer
Recent News
legacy.thefly.com
2026-01-22
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-22
2026-01-16
Company data provided by crunchbase