BigBear.ai · 17 hours ago
System Administrator
Hanover, MD
Full-time
Onsite
Mid Level
3+ years expBigBear.ai is a leading provider of AI-powered decision intelligence solutions for national security, supply chain management, and digital identity. They are seeking a Systems Administrator to assist users with government databases and support help desk operations, playing a critical role in managing Multi-Factor Authentication tokens.
Artificial Intelligence (AI)GovernmentInformation TechnologyMachine LearningNational SecurityService Industry
No H1B
Security Clearance RequiredU.S. Citizen OnlyHiring Manager
Laura Tucker, PHR, CTRM
Responsibilities
Perform basic troubleshooting for RSA Token requests
Gather information regarding RSA Token problems for escalation to the next level
Maintain, distribute, and process returns of RSA tokens from users at each distribution site
Interact effectively, courteously, and directly with technical teams to accurately report technical issues
Read, write, and maintain standard operating procedures (SOPs) and technical documentation
Produce and/or contribute to IT knowledge articles
Qualification
Required
Clearance: TS/SCI with Polygraph (required)
Experience: Three (3) years of relevant experience
Experience with scripting using various scripting languages
Experience maintaining logs and using a ticketing system to accurately track workload and task status
Expertise with Windows Operating Systems
Ability to adhere to established processes and procedures and update SOPs as required
Strong organizational and management skills, including the ability to multitask
Ability to work with minimal supervision and meet task deadlines
Education: Bachelor's degree in a technical discipline from an accredited college or university
Four (4) additional years of experience may be substituted for a bachelor's degree, for a total of seven (7) years of experience
Preferred
Understanding of computer security principles
Ability to work in a customer service-oriented environment in a professional manner
Ability to work independently to triage issues and prioritize tasks
Company
BigBear.ai
BigBear.ai's mission is to deliver clarity for the world's most complex decisions.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$225M2023-01-17Post Ipo Equity· $25M
2021-12-08Post Ipo Debt· $200M
2021-12-08IPO
Leadership Team
Sean Ricker
Chief Financial Officer
Recent News
Washington Technology
2026-01-23
2026-01-22
Company data provided by crunchbase