Arrowhead Engineered Products · 9 hours ago
Customer Service - Customer Service Representative
Boise, ID
Full-time
Onsite
New Grad, Entry Level
0+ years expArrowhead Engineered Products is seeking a Customer Service Representative to assist and service customers both on the phone and online. The main responsibilities include preparing and entering customer orders, answering product questions, and addressing customer complaints.
AutomotiveIndustrialManufacturingService Industry
Responsibilities
Answer incoming telephone calls in a courteous and professional manner
Answer customer product questions using product knowledge and catalogue
Inform customers of prices, shipping dates, anticipated delays, and any additional information needed by customers
Watch fax, email and other digital mediums for incoming orders
Be familiar with customer special requirements
Enter customer order data into computer system
Solicit sales of new or additional services
Prepare customer reports
Prepare orders for warehouse processing
Maintain files for order-related paperwork in an organized manner
Address customer complaints or escalate if necessary
Process refund requests when appropriate
Other duties as assigned
Qualification
Required
High school diploma or general education degree (GED)
Answer incoming telephone calls in a courteous and professional manner
Answer customer product questions using product knowledge and catalogue
Inform customers of prices, shipping dates, anticipated delays, and any additional information needed by customers
Watch fax, email and other digital mediums for incoming orders
Be familiar with customer special requirements
Enter customer order data into computer system
Solicit sales of new or additional services
Prepare customer reports
Prepare orders for warehouse processing
Maintain files for order-related paperwork in an organized manner
Address customer complaints or escalate if necessary
Process refund requests when appropriate
Other duties as assigned
Preferred
6 months to 1 year of related job experience preferred
Company
Arrowhead Engineered Products
Arrowhead Engineered Products is a supplier of non-discretionary, mission-critical, aftermarket replacement parts for a wide variety.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$85MKey Investors
Penfund
2022-03-29Debt Financing
2021-08-31Acquired
2021-08-01Debt Financing
Recent News
Investor's Business Daily
2025-07-22
Boston Herald
2025-05-05
MarketScreener
2025-04-03
Company data provided by crunchbase