Vacasa · 1 day ago
Concierge
Telluride, CO, United States
Full-time
Onsite
Entry Level
$23/hr - $23/hr
1+ years expVacasa is a vacation rental company that focuses on delivering exceptional experiences through genuine hospitality. As a Concierge, you will fulfill guest and owner requests, coordinate special events, and ensure outstanding first impressions by maintaining the lobby and front entrance areas.
Property ManagementReal EstateTravel AccommodationsVacation Rental
Responsibilities
Coordination of in-room guest services directory
Handle and service all guests’ and owners’ needs, in conjunction with an approved vendor list
Establish, when possible, appropriate commission between the vendors and staff
Ensure that all arriving guests are notified of room availability within the standard time frame
Assist in establishment of guest recognition program, and in the development of amenities and welcome gifts for repeat and VIP guests
Ensure all departments are aware of every aspect of activities and special events within the resort
Establish a weekly listing of all special events, times and directions for guests and guest services staff
Ensure the cleanliness of the lobby, front entrance, and guest registration area
Ensure the brochure rack is in accordance with the Marketing Department’s requirements
Coordinate with Guest Services to ensure all guests’ requests are handled in a satisfactory manner
Check VIP and owner units for proper cleanliness and condition before arrival
Notify Guest Services of return guests and welcome them appropriately
Other duties as assigned because every day is different in hospitality!
Qualification
Required
Experience working in hotel, hospitality, vacation or similar industry is highly preferred
Minimum 1 year experience in-person customer service role is a bonus
Excellent time management skills with the ability to change activity frequently and cope with interruptions
Tech-savvy with experience using various digital systems and applications and comfortable using mobile apps, tablets, and various software platforms
This role involves frequent travel between worksites, so reliable personal transportation is essential
Dependable and prepared. Showing up on time and ready to go is key to creating great stays for our guests and peace of mind for our homeowners
Must be dependable, self-motivated, and able to work independently while contributing positively to a collaborative team environment
Comfortable talking to people—online or in person—and being able to share information in a way that's clear, thoughtful, and represents the company in a positive way always
Reliable transportation required
Ability to move freely (balancing, climbing, crawling, driving, squatting, standing, stooping, walking, bending, pushing, pulling, reaching, and repetitive hand/finger motions) and lift up to a maximum of fifty (50) pounds without assistance
Benefits
Health/dental/vision insurance based on hours worked
Employer Sponsored & Voluntary Supplemental Benefits based on hours worked
401K retirement savings plan with immediate 100% company match on the first 4% you contribute
Health & Dependent Care Flexible Spending Accounts based on hours worked
Paid Vacation & Sick Time
Employee Assistance Program (EAP)
Employee Discounts
Company
Vacasa
Vacasa is a vacation rental management company that helps homeowners buy, manage, and sell their vacation homes.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$864.5MKey Investors
Davidson KempnerTPGSilver Lake
2024-12-30Acquired
2024-08-08Post Ipo Debt· $30M
2021-12-07Post Ipo Equity· $200M
Leadership Team
Rob Greyber
CEO
John Banczak
Chief Operating Officer and Chief Strategy Officer
Recent News
2026-01-16
2026-01-16
2025-12-30
Company data provided by crunchbase