Aspen Home Improvements · 1 day ago
Call Center Representative - Appointment Setter (2nd shift)
Lancaster, PA
Full-time
Onsite
New Grad, Entry LevelAspen Home Improvements is a customer service company that specializes in home improvement. They are seeking an experienced Call Center Representative to handle client calls, set appointments, and build relationships with customers.
CommercialResidentialService Industry
Responsibilities
Setting/Re-setting quality appointments
Set follow up appointments for calls that did not close at the initial visit
Handle inbound and outbound client calls in a timely manner
Follow company’s call center scripts
Work with the client to verify or clarify information
Build relationships with customers based on trust and reliability
Record all conversations in CRM software, leaving accurate notes in case the client calls back and needs further assistance
Qualification
Required
Exceptional customer service skills
Excellent organizational and multitasking skills
Superb verbal communication skills
Proficiency with computers, particularly CRM software and Microsoft Office Suite
Strong critical thinking and decision making skills
Second shift Wed-Sun
Preferred
Bilingual speakers preferred
Benefits
401K Match
Paid Training
Paid Time Off
Paid Holidays
Company Events and Trips
Company
Aspen Home Improvements
Aspen Home Improvements specializes in residential and commercial window, roofing, door, and siding installation and replacement services.
Founded in 1988
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase