Attensi · 1 day ago
Customer Success Manager
Boston, KY
Full-time
Hybrid
Mid Level
3+ years expAttensi is a global leader in gamified simulation training, seeking a Customer Success Manager to enhance customer relationships and ensure the success of their premier accounts. This role involves understanding customer challenges, facilitating the implementation of Attensi's solutions, and collaborating with various teams to drive customer satisfaction and retention.
3D TechnologyCorporate TrainingEducationE-LearningGamificationSaaSSerious GamesSimulationSoftwareTraining
Responsibilities
Ensuring the happiness and success of a portfolio of accounts
Developing strong relationships with Managers, Directors and C-level Executives within Learning and Development & Operations departments to understand how Attensi’s products can aid in solving some of their hardest organizational challenges
Mapping organizational challenges, training and development needs and co-developing solution content and proposals together with Account Managers & Account Directors to help drive the growth & retention of the customer
Developing powerful evaluation decks that demonstrate real world impact against customers goals and driving Attensi’s utilization as a key business tool
Translating complex technology principles, hierarchies and integration set-ups to key customer stakeholders so that operational decisions can be made and executed upon
Translating customer business challenges to internal Attensi technical & product teams so that new features and product development occurs in step with what the market requires
Creating and delivering launch communication plans to ensure successful and impactful solution launches
Driving knowledge about Attensi in the space through participation in industry forums, social channels and attending select industry events and exhibitions, etc
Qualification
Required
3+ years of experience with customer-oriented work, in proven customer success roles
Previous experience working in technology businesses, interacting with technology stacks and software solutions is critical
Previous experience owning renewals on a significant but focused portfolio of business
Previous experience of working within account team structures, having regular collaboration & focus on customer success & owning measurable impact
A proven track record of supporting solution launches and engaging with senior customer stakeholders to ensure ongoing success
Benefits
Very good opportunities for further development and growth in both the role and the company
Energetic and social working environment
Appreciation and understanding behind operating in a hybrid model
Monthly social activities like Attensi-days, sporting events, after-work drinks, get togethers, game nights and company trips to our Norwegian HQ or elsewhere
Company
Attensi
Attensi provides simulation-based workforce training combining game technology and behavioral psychology. Developer of No-Code SaaS platform
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$51.06MKey Investors
Ture InvestViking Growth
2025-05-20Debt Financing· $25.06M
2021-04-08Series Unknown· $26M
2018-07-18Series Unknown
Leadership Team
Trond Aas
Co-Founder and CEO
Krister Kristiansen
Chief Operating Officer (COO) and Chief Commercial Officer (CCO)
Recent News
2025-12-05
2025-08-27
2025-05-08
Company data provided by crunchbase