Pomeroy · 3 hours ago
Information Technology Support Technician
Sterling Heights, MI
Contract
Onsite
Mid, Senior Level
$27/hr - $32/hr
4+ years expPomeroy is currently seeking an IT Support Technician for a 12 month contract in Sterling Heights, MI. The IT Support Technician is responsible for providing single point of ownership for IT customer issues and delivering technical support across various user devices and environments.
Consulting
Hiring Manager
David Johnson
Responsibilities
Responds to and diagnoses service issues through discussions with users and is responsible for leveraging resources across all levels of the organization
Provide technical support to the user devices (Laptops, PC’s, printers)
Provide technical support to the shop floor devices (PC’s, handhelds, label printers, printers)
Provide support to critical meetings
Responsible for the good deployment of IT standards on hardware, software and processes
Provide On-Call and after-hours support
Follows procedures in documenting customer issues, troubleshooting steps and resolution in the call tracking tool
Diagnoses customer issues and assigns appropriate support, if outside scope of support
Resolves issues and/or ensures resolution of issues
Promotes customer relations in tune with company plans and policies
Installs and maintains hardware and software
Works with next level of support for the resolution of issues
Conveys customers’ perspective to project teams responsible for newly implemented products and existing product enhancements
Qualification
Required
Associates or bachelor's degree preferred in a business/technical discipline, related vocational training, or related certification program or equivalent experience of 5-7 years related professional experience
4+ years related professional experience
Experience working on Windows 7, Windows 10, Windows 20016 Server based devices
Experience working with Office tools
Knowledge on handhelds (RF Scanners, Tablets etc)
Responsible for facilitating clear understanding of all business processes, goals, and drivers to effectively define system, process, and training solutions
Direct desktop hardware & software support
Interconnectivity with the PLC platforms
Preferred
Experience supporting Engineering software, a plus (AutoCAD, Mechanical Desktop, etc.)
Experience supporting Barcode/metal tag scanners and printers, a plus
Company
Pomeroy
Technology is mission-critical to your business so it must work — continuously.
1001-5000 employees
H1B Sponsorship
Pomeroy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (1)
2022 (2)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Clearlake Capital Group
2015-10-26Acquired
2013-07-01Private Equity
Leadership Team
Tom Signorello
Chairman & Chief Executive Officer
Recent News
2026-01-11
Company data provided by crunchbase