Sira Consulting, an Inc 5000 company · 21 hours ago
Desktop Support Technician
Covington, VA
Contract
Onsite
New Grad, Entry LevelSira Consulting, an Inc 5000 company, is looking for a Desktop Support Technician to provide technical support and customer service. The role involves troubleshooting hardware and software issues, supporting Microsoft Office products, and assisting with network connectivity problems.
ContentMobile AppsTrainingWeb Design
Responsibilities
Customer service skills
Comfortable working with people in a professional setting
Able to work with multiple vendors and build work relationships with them
Able to provide a calming demeanor when frustrated with the customer to reach a positive conclusion
Good presentation & communication skills along with ability to handle critical situations
Expert on MS Office products including Skype for Business
Experience-based Windows 10 support
BitLocker encryption
Configuration/imaging
Crash/BSOD resolution
Installation environment
General Windows OS troubleshooting
Hardware support and troubleshooting
Troubleshooting hardware issues
Replacing desktop/laptop hardware
Installation of peripheral devices
Microsoft Office proficiency
Proficiency in Word, Excel, Teams, Outlook, Access, PowerPoint (usage and support)
Visio, Project (support)
Able to create documentation and contribute to KB articles
O365 support
Basic network troubleshooting
Experience working with basic network hardware (switches)
Troubleshooting connectivity issues
Thorough understanding of wireless/wired networks
Experience-based iPhone/iPad support
Providing tips and suggestions to better utilize mobile devices to customers
Working knowledge of troubleshooting iOS issues
Comprehension of how mobile devices affect the workplace
Able to identify hardware issues on mobile devices
Able to pass our vendor’s (GSX) certification for basic hardware repair
Qualification
Required
Customer service skills
Comfortable working with people in a professional setting
Able to work with multiple vendors and build work relationships with them
Able to provide a calming demeanor when frustrated with the customer to reach a positive conclusion
Good presentation & communication skills along with ability to handle critical situations
Expert on MS Office products including Skype for Business
Experience-based Windows 10 support
BitLocker encryption
Configuration/imaging
Crash/BSOD resolution
Installation environment
General Windows OS troubleshooting
Hardware support and troubleshooting
Troubleshooting hardware issues
Replacing desktop/laptop hardware
Installation of peripheral devices
Microsoft Office proficiency
Proficiency in Word, Excel, Teams, Outlook, Access, PowerPoint (usage and support)
Visio, Project (support)
Able to create documentation and contribute to KB articles
O365 support
Basic network troubleshooting
Experience working with basic network hardware (switches)
Troubleshooting connectivity issues
Thorough understanding of wireless/wired networks
Experience-based iPhone/iPad support
Providing tips and suggestions to better utilize mobile devices to customers
Working knowledge of troubleshooting iOS issues
Comprehension of how mobile devices affect the workplace
Able to identify hardware issues on mobile devices
Able to pass our vendor's (GSX) certification for basic hardware repair
Company
Sira Consulting, an Inc 5000 company
SiRA Consulting is a Certified MBE consulting company that was founded in 2012.
Founded in 2012
201-500 employees
H1B Sponsorship
Sira Consulting, an Inc 5000 company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (50)
2023 (42)
2022 (63)
2021 (86)
2020 (70)
Funding
Current Stage
Growth StageCompany data provided by crunchbase