Array Behavioral Care · 23 hours ago
Care Navigation Agent I
United States
Full-time
Remote
Entry Level
$20/hr - $22/hr
2+ years expArray Behavioral Care is the nation's leading virtual psychiatry and therapy practice, focused on transforming access to quality behavioral health care. The Care Navigation Agent I is responsible for assisting consumers with technical support and navigating the registration and provider selection process.
Health Care
Responsibilities
Evaluate and identify consumer needs and assist consumers with the selection of appropriate providers and services that best promotes quality and efficiency
Assist consumers with navigating the website and completing registration for services
Collect clinical information and screen consumers for appropriateness for Array AtHome services
Check consumer insurance benefits and explain financial responsibility to consumer
Follow up with consumers who contact us via phone or website to answer questions and direct to appropriate care
Assist in maintenance of physician calendars and caseloads as well as practice-to-physician outreach
Other duties as assigned
Qualification
Required
Minimum (2) two years healthcare customer service experience
Knowledge of healthcare industry and services
Proven experience exhibiting exceptional customer service and strong interpersonal and communication skills on the phone
Knowledgeable about the availability of resources and process to access needed healthcare resources
Ability to work successfully with a remote team
Preferred
Bachelor's degree preferred
Spanish speaking proficiency a plus
One to two years of direct mental healthcare experience
Benefits
Medical, dental, and vision insurance
Employer paid life & long-term disability insurance
Additional voluntary benefits include short-term disability
Voluntary employee, spousal and child life insurance
Accident, critical illness, hospital, or confinement insurance
Flexible spending accounts (FSA) and health savings account (HSA) contributions
15 days of accrued PTO annually
8 paid holidays
3 floating holidays
401k
Company
Array Behavioral Care
Array Behavioral Care telepsychiatry service provider with a mission to transform access to quality and timely behavioral health care.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$49MKey Investors
CVS HealthWells Fargo Strategic Capital
2023-01-09Series C· $25M
2021-02-09Series B· $24M
2021-01-01Series Unknown
Leadership Team
Ben Gardner
SVP Sales
Recent News
Behavioral Health Business
2025-09-12
2025-09-12
2025-08-22
Company data provided by crunchbase