Customer Support Specialist I (Office) jobs in United States
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Clubessential · 6 hours ago

Customer Support Specialist I (Office)

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level

Clubessential provides cutting-edge cloud-based software solutions tailored for the private club and collegiate athletic markets. The Customer Support Specialist provides advanced technical and functional support to clients, serving as a primary point of contact for troubleshooting software, payment solutions, and general IT-related issues while building trusted client relationships.

Enterprise SoftwareGolfMarketingSoftware

Responsibilities

Serve as the first point of contact for incoming client support and service requests via phone, email, chat, and voicemail
Provide level 1 support and troubleshooting for Clubessential products, including accounting, payments, membership, banquets, reporting, hardware integrations, and general IT-related issues such as device setup, connectivity, and system access
Actively listen to assess client needs and deliver effective, value-added solutions
Demonstrate a strong understanding of product functionality and technical capabilities
Troubleshoot and resolve client issues in a timely manner, including payment processing and reporting issues
Document all client interactions thoroughly within CRM systems
Identify critical support needs and ensure prompt resolution, including warm transfers to higher-level support teams when required
Maintain up-to-date product knowledge through product releases, enhancements, and new services
Act as a trusted advisor to clients, managing expectations and promoting product adoption
Monitor client utilization, identify at-risk clients, and contribute to retention and satisfaction initiatives
Collaborate with Product and internal teams to share client feedback and contribute ideas that support product improvement, scalability, and ease of ongoing support

Qualification

Technical proficiencyAccounting knowledgeProblem-solving skillsClient service experienceCommunication skillsProcess-oriented mindsetTeam-orientedSelf-motivated

Required

Passion for delivering exceptional client service through multiple communication channels
Strong technical proficiency with curiosity and drive to learn new software and technologies
Solid understanding of accounting and financial processes
Articulate, confident, and friendly communication skills with excellent grammar
Self-motivated, team-oriented professional with a positive attitude and strong work ethic
Strong problem-solving skills with the ability to think quickly and guide clients to resolution
Ability to multitask and manage priorities effectively in a fast-paced, high-volume environment
Process-oriented mindset with interest in improving and streamlining operations

Preferred

Industry experience preferred
Bachelor's degree in Business Administration, Accounting, Finance, or a related field preferred

Company

Clubessential

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Clubessential is a Cincinnati-based provider of software for golf and yacht clubs.
dateFounded in 1998
location
Cincinnati, Ohio, USA
people-size51-200 employees
web-link
http://www.clubessential.com/

Funding

Current Stage
Growth Stage
Total Funding
unknown
Key Investors
Battery Ventures
2016-07-21Series Unknown

Leadership Team

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Jason House
Chief Technology Officer
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Brian Carley
Senior Vice President & Chief Financial Officer
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Recent News

PE Hub
LEA buys TAC from PE-backed Clubessential
2025-11-11
Seattle TechFlash
Clubessential CEO takes us inside merger to create $900M company
2025-09-19
EIN Presswire
Clubessential and MobiCom enter agreement for Integrated Member Functionality
2025-02-05
Company data provided by crunchbase