Entegra · 5 hours ago
Senior Manager, Change Management
United States
Full-time
Remote
Senior Level
5+ years expEntegra is seeking a Senior Manager Training and Change Management to join their Digital Solutions team, focusing on driving digital transformation initiatives. The role involves instructional design, content creation, and collaboration to support product launches and user adoption.
Business IntelligencePaymentsProcurement
Responsibilities
Training Design, Development & Product Release Readiness – 50%
Design and produce training content (eLearning, microlearning, how-to guides, FAQs) using modern instructional design practices
Lead hands-on video production including scripting, recording, editing, and motion graphics for product launches and feature updates
Develop product-focused training in collaboration with Product, Marketing, Sales, and Client Success
Manage training readiness for product releases; align content with roadmaps, release cycles, and launch plans
Build scalable content frameworks supporting AI-powered tools, knowledge bases, and self-service learning
Stay current on learning technologies, digital adoption tools, and emerging instructional design trends
Conduct needs assessments and ensures content meets user and business requirements
Training Delivery – 20%
Deliver engaging training in virtual and in-person settings
Facilitate workshops and enablement sessions that build practical user skills
Apply adult learning principles to create effective, learner-centered experiences
Adoption Strategy & Change Management – 10%
Translate organizational and client goals into actionable adoption and change strategies
Provide training and development support to drive technology adoption and behavior change
Partner with product owners and project teams to embed change management into rollout plans
Stakeholder Engagement – 10%
Support outreach to build awareness and buy-in for training initiatives
Maintain relationships with training partners, agencies, and advisory groups
Collaborate with Sales and Marketing to develop training that strengthens product positioning and client engagement
Measuring & Improving Effectiveness – 10%
Use surveys, analytics, and performance metrics to assess training effectiveness
Continuously refine content based on feedback, data, and product updates
Ensure measurable improvements in readiness, adoption, and learning outcomes
Qualification
Required
5+ years of experience in internal and client-facing user training, onboarding, and enablement, preferably in the SaaS software space
Experience with Product Release Readiness, roadmap alignment, and AI-supported content design
Proficiency in Learning Management Systems, eLearning development, and platforms such as Articulate 360, Camtasia, and Adobe Creative Cloud, and Microsoft Teams (Webinars & Live Events)
Familiarity with agile development methodologies and change management frameworks (e.g., Prosci, ADKAR)
Exceptional verbal, interpersonal, and written communication skills, including presenting, editing, and proofreading
Ability to simplify complex technical concepts and facilitate training across diverse audiences
Expertise in internal communications, organization-wide strategies, and aligning training to project goals
Proficiency in Microsoft Applications (Word, Excel, PowerPoint, SharePoint, Visio)
Entrepreneurial mindset with proven success in high-paced, ambiguous environments
Passion for mastering new systems, applications, and approaches
Strong accountability and commitment to delivering high-quality outcomes with precision
Understand system data models and business processes to inform training and change management strategies
Proven ability to build relationships and engage stakeholders to drive adoption and support
Ability to interpret data visualizations, usage graphs, and adoption dashboards to identify trends and actionable insights
Ability to evaluate training impact and adapt programs based on learner feedback and insights
Must be adaptable and comfortable working in a fast-paced environment with evolving priorities
Bachelor's Degree or equivalent experience
5 Years of management experience
3 years of organizational change experience
Benefits
Medical, Dental, Vision Care and Wellness Programs
401(k) Plan with Matching Contributions
Paid Time Off and Company Holidays
Career Growth Opportunities and Tuition Reimbursement
Company
Entegra
Entegra is a business performance and procurement services company with bold initiatives, creative solutions and a driven advisory team ready to partner with hospitality-driven businesses to propel them forward and achieve more than ever.
51-200 employees
H1B Sponsorship
Entegra has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Growth StageLeadership Team
Damien Calderini
CEO & President
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