UCSF Health · 1 day ago
Ambient Assistant Program Analyst
San Francisco, CA
Full-time
Hybrid
Mid Level
$102K/yr - $188K/yr
3+ years expUCSF Health is dedicated to innovative patient care and advanced technology, and they are seeking an Ambient Assistant Program Analyst to support AI-powered documentation solutions. The role involves troubleshooting, user training, and collaborating with clinical staff and IT teams to enhance the efficiency of ambient documentation tools across the health system.
BiotechnologyEducationHealth CareHospitalMedical
Responsibilities
Provides hands-on support for the deployment, maintenance, and optimization of AI-powered documentation solutions across the health system
Assisting with system troubleshooting, user training, workflow adaptation, and technical issue resolution, of moderate scope and complexity
Collaborating with clinical staff, IT teams, and external vendors to ensure AI assistants function effectively and meet provider needs
Collecting and organizing user feedback, supporting continuous improvement efforts to enhance adoption and system usability
Plays a critical role in the implementation, support, and optimization of AI-powered ambient documentation tools across multiple clinical settings
Applying clinical applications knowledge and technical expertise to assist in deploying, troubleshooting, and refining AI scribe solutions, ensuring seamless integration into clinical workflows
Gathering user feedback, identifying workflow challenges, and supporting system enhancements that improve efficiency and provider satisfaction
Requires a strong foundation in technology deployment, problem-solving abilities, and a customer service mindset to assist in the growth and success of the Ambient Listening Program
Qualification
Required
3 years relevant work experience
Broad and/or in-depth knowledge of 1-2 areas of focus in clinical applications specialty area(s). Knowledge of systems and functions, including design, development, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation
Strong problem-solving skills, with the ability to quickly identify and address technical or workflow challenges
Excellent customer service and interpersonal communication skills, with the ability to engage productively with clinicians, IT staff, and operational stakeholders
Detail-oriented, with proven organizational skills and the ability to effectively manage time, prioritize tasks, and see projects through to completion on deadline
Strong written and verbal communication skills, with the ability to convey technical information and instructions to all levels of clinical applications users in a specific, clear, and concise manner
Strong analytical skills and knowledge in documentation and reporting, with the ability to design and execute tests, analyze system performance data, and produce substantive reports and analyses
Preferred
Ability to analyze data trends, compile reports, and support decision-making for program improvements
Experience supporting health IT deployments, including EHR integrations (Epic preferred) and AI-based technologies
Company
UCSF Health
UCSF Health offers healthcare services in the areas of cancer, heart disorders, neurological disorders, organ transplants, and more.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Elizabeth Engel
Vice President and Chief of Staff to the CEO
Suresh Gunasekaran
President & Chief Executive Officer
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