Hubbell Incorporated · 1 day ago
Customer Service Representative - Manchester, NH
Manchester, NH
Full-time
Hybrid
New Grad, Entry LevelHubbell Incorporated is known for its world-class customer service, and they are seeking a Customer Service Representative to handle live incoming customer queries via phone, chat, and email. The role involves providing information on pricing and availability, processing orders, and collaborating with team members to ensure a high-quality customer experience.
Electrical & Electronic Manufacturing
Responsibilities
Service approximately 80-100 customer contacts per day
Provide price and availability, order status, and general customer information upon request
Interpret and communicate information from ERP system and customer portal to customers
Process, resolve, and expedite orders
Collaborate with team members to balance out workload leading to a fast, high quality response for the customer
Maintain composure, empathy, and positive attitude in extremely fast-paced team-environment
Collaborate with order resolution, technical service, product management, and sales, quality, warehouse, planners, and buyers as needed in service of the customer
Code calls/emails/chats to accurately reflect interaction type
Complete customer spreadsheet and other special notifications
Utilize strong technical knowledge to handle more advanced product-related inquiries
Look up special pricing agreements and convey accurate price to internal and external customers
Create quotes as permitted within pricing guidelines
Facilitate creation of customer order reports
Manage key accounts, challenging accounts, and challenging salespeople
Qualification
Required
High School Diploma in General Studies
Experience working with customers to solve problems
Preferred
SAP, SALESFORCE experience preferred
Company
Hubbell Incorporated
Hubbell Incorporated is a leading manufacturer of utility and electrical solutions that help build more reliable, resilient, and renewable energy infrastructure.
Founded in 1888
10001+ employees
Funding
Current Stage
Late StageLeadership Team
David Nord
Retired Chairman and CEO
Bill Sperry
Chief Financial Officer
Recent News
2025-10-02
2025-09-12
Company data provided by crunchbase