Lyrical Security · 5 hours ago
Head of Client Services
United States
Full-time
Remote
Mid, Senior Level
$110K/yr - $140K/yr
7+ years expLyrical Security is a fast-growing Cybersecurity and Risk Management Services company, and they are seeking a Head of Client Services to lead delivery excellence across their Project Management Office and Client Experience functions. This role involves managing complex client engagements while coaching teams and ensuring high-quality delivery outcomes.
Information TechnologySecurity
No H1B
Responsibilities
Lead end-to-end delivery of client engagements, personally managing complex, high-risk, or ambiguous projects
Serve as the primary point of accountability for delivery quality, outcomes, and client confidence
Actively drive momentum through timely decision-making and clear accountability across teams and stakeholders
Coach and support PMO and Client Experience team members through hands-on participation in delivery, modeling strong project leadership and client engagement
Adapt delivery approaches based on project scope, risk, and client context rather than enforcing a single methodology
Lead the development of operational maturity across PMO and Client Experience, improving delivery consistency, visibility, and accountability without unnecessary bureaucracy
Lead the implementation and adoption of ClickUp as the core delivery platform, ensuring it meaningfully supports delivery, risk management, and client experience
Use delivery data, utilization metrics, and trend analysis to inform prioritization, resourcing decisions, and forecasting
Lead regular resource availability, utilization, and forecasting discussions with senior leadership, providing clear visibility into capacity and upcoming needs
Leverage HubSpot to support client success initiatives, including client bulletins, proactive communications, and targeted campaigns that improve client experience and engagement
Build strong, trusted client relationships through clarity, transparency, and results
Identify and manage delivery risks, surfacing issues early with clear options and recommendations
Qualification
Required
7+ years of experience leading complex, client-facing projects in technology, security, or IT environments
Demonstrated ability to independently drive projects to completion
Strong decision-making skills with a bias toward action, accountability, and outcomes
Comfortable operating in ambiguity and defining structure where none exists
Data-driven mindset with the ability to use metrics to inform delivery and prioritization
Excellent communication and stakeholder management skills, particularly in client-facing environments
Eligible to work in Canada for the duration of the contract
Preferred
Experience operating as a senior delivery lead, practice lead, or player-coach is strongly preferred
Experience delivering cybersecurity, technology, or IT projects would be an asset
Advanced or “super user” experience with ClickUp to support delivery execution, reporting, and operational maturity
Advanced or “super user” experience with HubSpot to support client success initiatives, communications, and engagement campaigns
Project management certification such as PMP, PRINCE2, SAFe, or an equivalent credential is considered an asset, but demonstrated delivery experience and results matter more than formal certification
Company
Lyrical Security
Lyrical Security combine industry expertise with innovative technology to help your organization address its most critical security needs.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase