Strada · 2 hours ago
SVP, Client Management
United States
Full-time
Remote
Director/Executive
10+ years expAlight is a global organization focused on enhancing client engagement and satisfaction in the health and wellness sector. The Senior Vice President (SVP) of Client Management will lead a team dedicated to driving client retention and growth while collaborating with cross-functional teams to ensure exceptional service delivery.
AdviceBookkeeping and PayrollBusiness DevelopmentConsulting
No H1B
Responsibilities
Client Relationship Leadership: Develop and execute strategies to enhance client engagement, satisfaction, and retention. Serve as the primary executive sponsor for strategic client accounts
Team Management: Lead, mentor, and grow the client management team, fostering a culture of innovation, accountability, and excellence
Strategic Planning: Partner with the CCO and executive leadership to set and achieve ambitious client-related goals in alignment with organizational objectives
Growth Initiatives: Identify opportunities to expand existing client relationships and drive new business through referrals and upselling health and wellness solutions
Operational Excellence: Oversee the development and implementation of best practices, processes, and tools to optimize the client journey and deliver measurable results
Cross-Functional Collaboration: Work closely with Sales, Product, Marketing, and Operations to ensure seamless delivery of services and solutions tailored to client needs
Market Insights: Stay abreast of industry trends, client feedback, and competitive landscape to inform strategy and continuously improve offerings
Risk Management: Proactively identify and address potential issues affecting client satisfaction or retention, developing mitigation strategies as needed
Qualification
Required
Bachelor's degree required
10+ years of progressive experience in client management, account management, or customer success, preferably within the health, wellness, or related industries
Demonstrated success in leading large teams and managing complex, high-value client relationships
Exceptional communication, negotiation, and interpersonal skills
Strategic thinker with a track record of driving growth and operational improvements
Proven ability to collaborate at the executive level and influence cross-functional teams
Strong analytical skills and proficiency with client management technology platforms
Preferred
Master's degree or MBA preferred
Benefits
A variety of health coverage options
Wellbeing and support programs
Retirement
Vacation and sick leave
Maternity, paternity & adoption leave
Continuing education and training
Several voluntary benefit options
Company
Strada
Strada is a payroll and tech company that offers workforce management with cloud solutions and services for multinational organizations.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Colin Brennan
Chief Executive Officer
Gautam Mekala
Chief Information Officer
Company data provided by crunchbase