NexusTek · 2 hours ago
Service Desk Engineer
United States
Full-time
Remote
New Grad, Entry Level
$22/hr - $25/hrNexusTek is a company that provides IT services and solutions, and they are seeking a Service Desk Engineer to support client IT workstation environments and peripherals. The role involves maintaining customer satisfaction, troubleshooting technical issues, and communicating effectively with clients.
Cloud Data ServicesCloud InfrastructureCloud ManagementCyber SecurityData CenterEnterprise Resource Planning (ERP)Enterprise SoftwareIT ManagementSoftwareVirtual Desktop
Responsibilities
Maintain high levels of customer satisfaction and billable/utilization hours
Answer up to 20 calls per day and manage up to 15 tickets at a time
Troubleshoot client IT workstation environments and peripherals
Maintain consistent communication with clients through phone and email
Implement NexusTek’s best practices and core values
Qualification
Required
Maintain high levels of customer satisfaction and billable/utilization hours
Answer up to 20 calls per day and manage up to 15 tickets at a time
Troubleshoot client IT workstation environments and peripherals
Maintain consistent communication with clients through phone and email
Implement NexusTek's best practices and core values
Troubleshooting will require skills in some or all of the following technologies:
Microsoft Windows Server - up to the latest version
Microsoft Exchange - up to the latest version
Microsoft Hyper-V - up to the latest version
Microsoft RDS - up to the latest version
VMware ESXi 5.5-6.7
Citrix Virtual Apps and Desktop (XenApp and XenDesktop)
Veeam Backup & Replication
Workstation/server hardware and software
Peripheral devices including printers and scanners
Network technology including routers, switches, firewalls, wireless configuration
Cloud and virtualization-based technologies, and common client/server applications (e.g., 365, Azure)
Preferred
MSP applications like ConnectWise, LabTech, and IT Glue desirable
Benefits
Four weeks of annual accrued PTO
Seven paid national holidays
Medical, dental, vision options
Company-paid life insurance, short and long-term disability
Voluntary benefits such as critical illness and accident
Voluntary Legal Shield and identity theft protection
Discretionary annual 401k match plan
Generous employee referral bonus plan
Employee Assistance Program
Access to over 90,000+ courses in ADP My Learning
StandOut employee engagement tools
Eligible to apply for a Pluralsight license
Eligible to apply for NexusTek Technical Academy or Leadership Academy
Company
NexusTek
Delivering business outcomes with IT solutions that optimize, grow, and secure your business.
Founded in 1996
201-500 employees
H1B Sponsorship
NexusTek has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
A&M Capital Strategic InvestmentsLightview Capital
2023-05-16Private Equity
2017-12-13Acquired
2014-09-11Private Equity
Leadership Team
Hamilton Yu
Chief Executive Officer
Scott Ray
Chief Operating Officer
Recent News
2025-12-05
Company data provided by crunchbase