Veterinarian Partners · 6 hours ago
Client Care Specialist
Chicago, IL
Contract
Onsite
New Grad, Entry Level
$25/hr - $25/hrVeterinarian Partners is looking for a professional, empathetic, and highly organized Client Care Specialist to join their centralized call center. In this role, you will serve as the primary point of contact for clients across multiple hospitals, providing concierge-level service and scheduling while ensuring clients receive continuous care.
Health CarePetVeterinary
Responsibilities
Inbound Patient Support & Scheduling
Act as a seamless extension of our hospitals by answering inbound calls with a friendly, professional, helpful, and compassionate tone
Accurately schedule, reschedule, and cancel appointments using Practice Management systems and based on the specific hospital protocols
Provide clear pre-appointment instructions (e.g., fasting requirements, arrival times, and location directions)
Proactive Outbound Outreach
Conduct outbound "lapsed" calls to clients with pets who have not been seen for an extended amount of time (e.g., overdue annual exams, follow-up screenings, or wellness visits)
Educate clients on the importance of their upcoming care and help overcome barriers to scheduling
Manage "lapsed" call lists to fill gaps in provider schedules, ensuring clinical efficiency
Quality Service & Communication
De-escalate frustrated callers with empathy and professional problem-solving
Adhere strictly to hospital protocols based on the hospital that the patient is calling about and help the client so they want to return to our hospitals
Qualification
Required
Pet Lover: loves pets
Veterinary Experience Required: Has veterinary hospital experience and understands what hospital teams deal with daily (e.g. CVT, tech, or CSR in an animal hospital)
Problem Solving: Enjoys solving problems and finding solutions to help clients; make things easier for others
Tech Savvy: Proficiency with Practice Management systems (e.g., Pulse) and multi-line phone systems
Communication: Exceptional verbal and written communication skills to help resolve client questions
Multitasking: Ability to navigate multiple software screens while maintaining a fluid conversation with a client
Company
Veterinarian Partners
Veterinarian Partners offers non-clinical business support to veterinarians, focusing on collaboration and pet care.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Kari Holloway, Ph.D.
Chief Executive Officer
Company data provided by crunchbase