Midcontinent · 18 hours ago
Inside Sales Rep-Digital and Outbound
Sioux Falls, SD
Part-time
Onsite
Entry, Mid, Senior Level
1+ years expMidcontinent is a company focused on delivering technology solutions to customers. The Residential Inside Sales Representative is responsible for leveraging value-based selling techniques to identify customer needs, driving revenue growth through inbound and outbound communications, and collaborating with teams to ensure exceptional customer experiences.
InternetSmart HomeTelecommunications
Responsibilities
Handle incoming chat, text, and email inquiries about Midco products and services. Conduct outbound calling and a variety of projects to identify and pursue new growth opportunities
Identify the right products and services for customers through value based selling techniques
Sell and up sell Midco products and services to new and existing customers
Execute key outbound calling initiatives for primarily sales and customer experience as determined by the Team Manager
Demonstrate an aptitude for sales, be able to ask for the sale, suggest additional products or services, and overcome objections to increase revenue
Develop sales opportunities by researching and identifying potential customers; soliciting new customers; building rapport; providing technical information and explanations; and preparing quotations
Develop revenue by checking customer's buying history, suggesting related and new items, and explaining technical features
Accurately record customer transactions, establish accounts for new customers, and complete all necessary requirements for installs, service changes, repairs, and all other customer transactions
Follow up with leads and contacts in a timely fashion
Exceed organizational goals for revenue, upselling, and add-on selling
Work closely with the internal team members and external Sales and Service teams to ensure an exceptional customer experience
Communicate effectively and professionally in all forms of communication with internal and external customers
Use multiple systems and tools effectively while engaging customer needs
Model Midco’s mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same
Ensure customer privacy by adhering to Midco’s privacy guidelines while actively following Midco policies and procedures
Maintain reliable and predictable attendance as required by the position
Perform other duties as assigned
Qualification
Required
High school diploma or GED required
Ability to meet and exceed quota or goals
Demonstrate solid understanding of industry, Midco initiatives, products/services, competition, the market and the needs of each unique customer
Demonstrate advanced sales techniques and ability to effectively adjust messaging to suit the needs of each unique customer
At least 3 years of previous sales or relevant customer service/sales experience required
Documented history of exceeding sales performance objectives
Demonstrate deep understanding of industry, Midco initiatives, products/services, competition, the market and the needs of each unique customer
Demonstrate highly skilled sales techniques and ability to effectively adjust messaging to suit the needs of each unique customer
At least 5 years of previous sales or relevant customer service/sales experience required
Documented history of exceeding sales performance objectives
Preferred
Associate or bachelor's degree preferred
At least 1 year of previous sales experience preferred
Position leveling will be assigned congruent to experience and training
Company
Midcontinent
Midco® is leading the region as a premier provider of internet, TV, phone, advertising and data center services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Micaela Greenfield
Director of Client Fulfillment
Recent News
2025-12-19
2025-09-12
2025-03-27
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