ENT Specialty Partners · 9 hours ago
Front Desk Receptionist
Washington, DC
Full-time
Onsite
New Grad, Entry LevelENT Specialty Partners is seeking a Front Desk Receptionist to greet and assist patients in a medical office setting. The role involves managing patient check-in and check-out processes, answering phone calls, scheduling appointments, and ensuring a welcoming environment for patients.
Health CareMedical
Responsibilities
Greet and check in patients that enter the office
Responsible for patient check in and check out related tasks
Answer multi-phone lines
Work multiple scheduling system and multiple schedules
Check reports daily for cancelled or reschedule requests
Co-ordinate and schedule appointments for patients in person and on the phone
Reschedule appointments when changes occur in the schedule
Treat patients in a friendly, respectful, professional manner
Responsible for the timeliness of the patient flow and the accuracy of the information received from the patient
Have each patient sign in at the front desk for their appointment
Have follow-up patients complete and update patient demographic form as needed
Verify each patient’s ID by comparing insurance card(s) against a government issued photo ID
Assist patients with insurance papers and billing questions
Have all new patients complete and sign all office forms and enter the demographic information into the computer
Have follow-up patients complete and update patient demographic form as needed or every 3 years
Calculate & collect copayments, coinsurance, deductible and balances due on accounts by utilizing insurance fee schedules
Enter payments collected on patient accounts
Review appointment schedule for errors and make any corrections on schedule
Search all new patients by date of birth to verify new patient status to avoid duplicate accounts
Be attentive to the conditions and situations of those in the reception area to ensure their safety and wellbeing
Maintain a neat waiting room for patients
Maintain a neat and orderly reception area
Maintain clean and sanitized waiting room, pens, and clipboards
Receives fax referrals from physician and other sources. Contacts patients to schedule appointments. Explains to patient which pieces of information they are to bring, provides a range of potential charges for the visit and the patient’s financial obligation, provides patients several scheduling options, follows scheduling guidelines
Qualification
Required
Prolonged periods of sitting at a desk and working on a computer
Some walking
Must be able to lift up to 50 pounds at a time
Company
ENT Specialty Partners
ENT Specialty Partners is a physician-led organization that helps to grow ENT physicians and audiologists.
Founded in 2020
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Marc Dubin, MD
Chief Medical Officer
Recent News
2023-07-18
2023-04-17
Company data provided by crunchbase