Blackbaud · 4 hours ago
Customer Renewals Representative
United States
Full-time
Remote
New Grad, Entry Level
$53K/yr - $70K/yrBlackbaud is a company focused on customer success, and they are seeking a Customer Renewals Representative to manage the renewal process for customers. This role involves ensuring timely renewals, collaborating with the Sales team, and proactively addressing customer needs to enhance their experience.
Cloud ComputingCloud Data ServicesNon ProfitSoftware
Responsibilities
Managing a seamless, on‑time renewal process for customers
Ensuring customers approaching usage thresholds are informed in advance
Leading the renewal cycle across all subscriptions, maintenance, Professional Services, and Managed Services
Partnering with the Sales team on strategic renewals and up‑sell opportunities
Managing a predictable renewal workflow by engaging customer decision makers 4–6 months before renewal dates
Proactively negotiating renewals when needed, with careful attention to any accounts that may be at risk
Qualification
Required
Communicates openly and candidly across all levels of the organization
Demonstrates exceptional capability when working with executives and senior leadership
Acts as a stabilizing, calming presence during high-pressure or crisis situations, providing direction and clarity for others
Quickly identifies the significance of information and makes insightful, strategic decisions
Builds strong, trusted, long-term relationships with customers
Communicates complex concepts with clarity, tailoring tone and format to the audience
Takes timely and strategic action to guide groups and organizations toward effective collaboration
Handles sensitive or difficult external situations professionally, shifting potentially negative interactions toward positive outcomes for Blackbaud
Thinks broadly and strategically, considering all variables that could impact future success
Ensures alignment and understanding of mission, goals, and priorities across teams
Benefits
Medical, dental, and vision insurance
Remote-first workforce
401(k) program with employer match
Flexible paid time off
Generous Parental Leave
Volunteer for vacation
Opportunities to connect to build community and belonging
Pet insurance, legal and identity protection
Tuition reimbursement program
Company
Blackbaud
Blackbaud is a provider of software and services designed for non-profit organizations enabling them to build strong relationships and more.
Founded in 1981
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2004-07-22IPO
1999-01-01Acquired
Leadership Team
Mike Gianoni
Chief Executive Officer & Vice Chairman
Sudip Datta
Chief Product Officer and Senior Vice President
Recent News
2026-01-14
Company data provided by crunchbase