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Metroplex 360 · 6 hours ago

Senior Scheduling Specialist

Frisco, TX

Full-time

Hybrid

Mid, Senior Level

$50K/yr - $66K/yr

Metroplex 360 is seeking a Senior Scheduling Specialist who will act as a mid-level role between Scheduling Specialist and Account Manager. This role involves operational analysis, supporting team leads with insights, and coaching Scheduling Specialists to enhance their skills and readiness for progression into Account Management.

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Responsibilities

Analyze scheduling, delivery, SLA, and margin-related data to identify trends, risks, and improvement opportunities

Support the Team Lead with insights, ideas, and recommendations to improve efficiency, accuracy, customer experience, and Gross Profit Margin (GPM)

Assist with preparation of KPI dashboards, reports, and quarterly review inputs

Handle more complex scheduling scenarios, escalations, and exception management

Act as a point of escalation for Scheduling Specialists when issues arise

Proactively identify and resolve operational bottlenecks before they impact customers

Support Team Leads in maintaining strong customer relationships through data-driven insights and preparation

Contribute to customer reporting, performance reviews, and improvement plans

Gain exposure to scope development, pricing considerations, and service evolution

Coach and support Scheduling Specialists through hands-on guidance and best-practice sharing

Assist with onboarding and training of new Scheduling Specialists

Reinforce SOP adherence and help identify opportunities to improve documentation and workflows

Actively develop skills required for progression into an Account Manager / Team Lead role

Seek feedback, coaching, and stretch opportunities

Demonstrate increasing ownership, judgment, and commercial awareness

Qualification

Operational AnalysisScheduling ExpertiseCoaching SkillsCustomer Relationship ManagementProblem Solving

Required

Act as a mid-level role between Scheduling Specialist and Account Manager / Team Lead

Support the Team Lead through analysis, insight generation, and operational problem-solving

Develop the skills and experience required to progress into an Account Manager role

No direct reports but plays a key role in coaching and upskilling Scheduling Specialists