Epworth · 3 hours ago
IT Help Desk Technician Specialist
Columbia, SC
Full-time
Onsite
Entry Level
2+ years expEpworth Children's Home has been providing a safe and nurturing environment for children and families for over 126 years. They are seeking an IT Help Desk Technician Specialist to provide technical support and troubleshoot IT issues within the organization.
Child CareHealth CareNursing and Residential CareWellness
Responsibilities
Perform troubleshooting using different diagnostic techniques
Troubleshoot, diagnose, and resolve technical hardware and/or software issues
Serve as the first contact with employees who need technical assistance via the phone, email, and remote services
Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions
Provide quick resolution and excellent customer service
Redirect unresolved issues to the next level of support personnel
Provide needed information on IT products or services
Qualification
Required
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Ability to explain technical issues to technical and nontechnical employees and customers
Strong analytical and problem-solving skills
Proficient with Microsoft Office Suite or related software
Proficient with or the ability to quickly learn an array of computer hardware and software
Previous working experience as an IT Help Desk Technician for two year(s)
BA in IT, Computer Science or similar relevant field
Valid South Carolina Driver's License
Must possess a high school diploma or GED
Must be able to pass standard background checks, including: drug screen, employment physical, SLED, DSS Central Registry and Sex Offenders Registry
Prolonged periods sitting at a desk and working on a computer
Must be able to lift up to 20 pounds at times
Travel up to 25%
Benefits
Excellent Medical, Dental, Vision and Prescription Drug Plans
Company paid life insurance
Voluntary benefits such as STD, LTD, Group life
403(b) with company match
Ample vacation and sick leave
Mission/Volunteer leave
Credit Union
Employee Assistance Program
Eligible employer for the Public Service Loan Forgiveness (PSLF) program
Company
Epworth
Epworth has provided care and support for over a century to the children and families of South Carolina.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Beth Williams
Chief Executive Officer
Company data provided by crunchbase