Dental Care Alliance · 5 hours ago
Help Desk Dispatcher
US-FL-Sarasota
Full-time
Onsite
Entry Level
1+ years expDental Care Alliance is seeking a Help Desk Dispatcher to serve as the primary gateway for new service requests. The role involves effective communication to ensure service requests are correctly tagged, prioritized, and that requesters are informed about their ticket status.
DentalHealth CareMedical
Responsibilities
Taking calls that come into the Help Desk and making service requests accordingly
Communicating with the requester to ensure they understand the current status of their ticket at the time of dispatch
Employing good communication skills to assign service requests and assure the requester that their ticket is being handled appropriately
Tagging all new service requests with the correct information
Ensuring minimum required information is contained in the ticket prior to assigning a ticket
Handling new tier one service requests that likely take 15 minutes or less
Password Changes
Missing Desktop Shortcuts
Using the Critical Priority Escalation process for all new critical priority service requests
Directing service requests to the other departments as detailed in the Other Departments document
Following the Ticket Flow process
Qualification
Required
High School Diploma / GED
1 Year of IT Support Services experience
2 Years general office experience
Must be able to lift 50 lbs
Oral Comprehension: The ability to listen to and understand information and ideas presented through spoken words and sentences
Oral Expression: The ability to communicate information and ideas in speaking so others will understand
Written Comprehension: The ability to read and understand information and ideas presented in writing
Written Expression: The ability to communicate information and ideas in writing so others will understand
Information Ordering: The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules
Good first impression (appropriately dressed)
Flexible with changing tasks quickly
Personality to work with a variety of colleagues and internal customers in a very open communication environment
Service Request Management
Preferred
Certifications a plus but not required
Company
Dental Care Alliance
Management and licensing services to dental practices in Florida.
1001-5000 employees
H1B Sponsorship
Dental Care Alliance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown2023-01-16Acquired
2021-03-01Debt Financing
1997-11-04IPO
Leadership Team
James Nick
Chief Operating Officer
David Pegg
Chief Development Officer
Recent News
Globe and Mail
2025-11-26
2025-08-27
2025-05-06
Company data provided by crunchbase