Dexian · 5 hours ago
Human Resources Assistant
Charlotte, NC
Contract
Onsite
Entry Level
$20/hr - $26/hr
2+ years expDexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. They are seeking a Human Resources Assistant IV to serve as the primary contact for inquiries related to HR policies, procedures, and programs, providing support to Associates and Managers through various channels.
ConsultingHuman ResourcesInformation TechnologyProfessional ServicesStaffing Agency
Hiring Manager
Prashant Prajapati
Responsibilities
This individual is the primary contact for inquiries relative to interpreting HR policies, procedures, and programs for all Associates and Managers. Support is provided by inbound phone calls and submitted cases
Responds to telephone and submitted case inquiries from all Associates regarding employee relations matters by: Interpreting and explaining company policies (e.g. disciplinary guidelines, performance management, benefits), procedures, practices, and programs; referring questions and issues to Payroll or Benefits Help Desks when questions and issues are outside of the scope of HR policy explanation; acting as intermediary between Associates and the Payroll or Benefits Help Desks when Associates escalate unresolved benefits and payroll issues to HR
Providing guidance to managers in handling difficult or complex employee relations issues
Investigating issues and providing resolutions on the following: complaints about working conditions, disciplinary actions, or other HR related matters
Researching complaints from Associates about all salary/wage treatments (e.g. merit increases, promotions, demotions, adjustments) when issues are not resolved through the standard processes in accordance with policy. Contacts operations on all discrepancies as appropriate to ensure compliance
Bilingual HR Advisor may assist with translation of investigative documentation from Spanish to English, as needed
Qualification
Required
This individual is the primary contact for inquiries relative to interpreting HR policies, procedures, and programs for all Associates and Managers
Support is provided by inbound phone calls and submitted cases
Responds to telephone and submitted case inquiries from all Associates regarding employee relations matters by: Interpreting and explaining company policies (e.g. disciplinary guidelines, performance management, benefits), procedures, practices, and programs; referring questions and issues to Payroll or Benefits Help Desks when questions and issues are outside of the scope of HR policy explanation; acting as intermediary between Associates and the Payroll or Benefits Help Desks when Associates escalate unresolved benefits and payroll issues to HR
Providing guidance to managers in handling difficult or complex employee relations issues
Investigating issues and providing resolutions on the following: complaints about working conditions, disciplinary actions, or other HR related matters
Researching complaints from Associates about all salary/wage treatments (e.g. merit increases, promotions, demotions, adjustments) when issues are not resolved through the standard processes in accordance with policy
Contacts operations on all discrepancies as appropriate to ensure compliance
Bilingual HR Advisor may assist with translation of investigative documentation from Spanish to English, as needed
Proven ability to: Research topics on the Internet and through other available resources
Manage priorities and workflow of assigned cases
Work independently and as a member of various teams and committees
Work effectively in a fast-paced support environment
Multi-task to meet deadlines and expected performance guidelines
Prepare reports and business correspondence
Deal effectively with a diversity of individuals at all organizational levels
Good judgment with the ability to make timely and sound decisions
Creative, flexible, and innovative team player
Strong interpersonal skills
Excellent written and verbal communication skills
Commitment to excellence and high standards
Strong organizational, problem-solving, and analytical skills
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
Preferred
Two years' experience as an HR representative/generalist in a large company or supporting a line Business Unit
English/Spanish bilingual preferred
Strong computer skills including ability to perform queries in SAP, generate reports, perform web-based research, and create case management files in HR software
Company
Dexian
Dexian provides services for staffing, talent development, and consulting, with a focus on technology, finance, and project management.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mahfuz Ahmed
Chairman of the Board
Vikram Motiani
Managing Director
Recent News
2025-11-19
Company data provided by crunchbase