Energy Solutions · 19 hours ago
Software Technical Support I
Chicago, IL
Full-time
Hybrid
Entry Level
$65K/yr - $85K/yr
1+ years expEnergy Solutions is a growing company focused on delivering large-scale energy, carbon, and water-use savings. They are seeking a Technical Support Engineer I to manage and resolve technical issues, collaborating with the team to support software systems that facilitate clean energy technologies reporting systems.
Information Technology & Services
No H1B
Responsibilities
Manage software work tickets: gathering information and seeking clarity of the request, prioritizing tasks, assigning tickets and following-up on completion of deliverables
Escalate urgent problems requiring more in-depth knowledge to appropriate internal resources
Collaborate with client teams and technical staff to support custom software systems
Ability to interact with a broad range of people of varying technical levels including other IS staff, IS Management, Project Management, and functional users
Contributing to our documentation through knowledge articles and runbooks
Respond to support tasks with timely solutions
Provide support, direction, and guidance to team members
Self-manage time and work under minimal guidance
Qualification
Required
Minimum 1 year of experience in software technical support (enterprise application support preferred)
Strong interpersonal communication skills, both verbal and written
Self-motivated, detail-attentive, and have a desire for continuous learning
Preferred
Bachelor's degree in computer science (or related field) preferred but not required
Experience with Python scripting a plus
Familiarity/experience with Jira, Confluence, Slack, SalesForce and SharePoint a plus
Experience with SOC 2 a plus
Energy efficiency/renewable energy domain experience a plus
Benefits
Generous retirement package
Medical, dental and vision insurance
Other pre-tax contribution plans
Employee Stock Ownership Plan (ESOP)
Company
Energy Solutions
Energy Solutions is a renewables & environment company.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Angela Verdoorn Rodriguez
Chief Financial Officer
Chris Burmester
Chief Operating Officer / Executive Vice President
Recent News
2024-05-27
Business Standard (India)
2024-05-27
Business Standard (India)
2024-05-27
Company data provided by crunchbase