NEOGOV · 4 hours ago
FAMLI Technical Account Relationship Manager
Denver, CO
Full-time
Hybrid
Senior Level
$4,906/mo - $7,252.27/mo
5+ years expNEOGOV is part of the State of Colorado's Department of Labor and Employment, which is committed to keeping Colorado strong and competitive. The FAMLI Technical Account Relationship Manager will administer employer participation in the FAMLI Program, ensuring compliance with state laws and regulations while managing relationships with large employers and third-party administrators.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
Responsibilities
Administer the employer participation and integrity functions of the FAMLI Program in accordance with the FAMLI Act and its implementing regulations
Enforce compliance with state law and regulations to ensure the integrity of the FAMLI Program and solvency of the FAMLI Trust Fund
Monitor employer registration and account maintenance
Manage relationships with third-party administrators and large employers
Ensure employers pay their fair share of premiums by reviewing reported nationwide employee headcounts
Build proactive relationships with employers and their representatives to reduce the number and value of employer delinquencies
Provide support to large employers and third-party administrators (TPAs) with policies regarding employer liability
Assist employers in understanding FAMLI statutes, regulations, and compliance in filing quarterly wage reports and making premium payments
Establish, maintain, and terminate employer accounts
Identify delinquent wage reports and premium balances and pursue collections
Process refunds and reimbursements
Educate and instruct employers in their responsibilities and legal rights while protecting the interests of the Division in accordance with the Colorado Revised Statutes, Colorado Code of Regulations, and Division policies and procedures
Serve as the primary point of contact for assigned Employer and TPA accounts for all aspects of employer account maintenance, including troubleshooting interactions with the MyFAMLI+ Employer Portal
Qualification
Required
Five (5) years of relevant experience in an occupation related to the work assigned to this position
Must be a current Colorado resident at time of application
You must pass a thorough background check prior to employment which will include the E-Verify Process
Judgment and decision making
Strong oral and written communication skills
Strong collaboration skills
Customer service skills involving email and phone communications
Strong problem solving and conflict resolution skills
Highly adaptable
Attention to detail
Solution Oriented
Preferred
Experience working in Banking, Finance, and legal fields, business management
Experience with Salesforce
Experience with large volume relationship management
Experience in acting as a liaison between two interested parties
Experience with process improvement, using data-driven analysis to support enhancement recommendations
Demonstrated knowledge of FAMLI rules and regulations
Benefits
Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans
Medical and dental health plans
Employer supplemented Health Savings Account
Paid life insurance
Short- and long-term disability coverage
11 paid holidays per year plus vacation and sick leave
BenefitHub state employee discount program
MotivateMe employee wellness program
Excellent work-life programs, such as flexible schedules, training and more
Access to participate in employer-supported employee affinity spaces
RTD EcoPass Commuter Program
Some positions may qualify for the Public Service Loan Forgiveness Program.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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