Medivant Healthcare · 13 hours ago
Call Center Partnership Manager
Chandler, AZ
Full-time
Onsite
Senior Level
5+ years expMedivant Healthcare is a U.S.-based pharmaceutical manufacturer focused on producing high-quality, sterile injectable medications. The Call Center Partnership Manager will oversee the daily operations of the outbound sales call center, ensuring the team meets performance targets while fostering a positive work environment.
ManufacturingPharmaceuticalSales
Responsibilities
Lead and manage a team of at least 60 outbound sales representatives, providing coaching, mentoring, and ongoing support to enhance performance
Develop and execute sales strategies to achieve and exceed monthly and quarterly revenue targets
Analyze sales data and performance metrics using MSI reports or similar tools to identify trends, opportunities, and areas requiring improvement
Foster a positive, collaborative, and motivating work culture that supports employee engagement and team success
Monitor day-to-day call center operations to ensure compliance with company policies, procedures, and industry regulations
Conduct regular performance evaluations and deliver constructive feedback to drive continuous improvement
Collaborate with cross-functional teams, including marketing and customer service, to ensure aligned sales initiatives and consistent customer satisfaction
Prepare and present reports related to sales performance, team productivity, and operational efficiency to senior management
Travel as required for team meetings, training, or industry-related events
Qualification
Required
Bachelor's degree in Business Administration, Marketing, or a related field
Minimum of 5 years of experience in call center management with a focus on outbound sales
Proven track record in international call center environments, with understanding of diverse markets and customer behavior
Strong proficiency in data analysis and reporting (MSI or similar tools)
Demonstrated leadership ability with experience motivating and managing large, diverse teams
Excellent communication, interpersonal, and customer-focused skills
Ability to work in a fast-paced environment, manage pressure, and adapt to changing priorities
Willingness to travel as needed
Preferred
Experience in the pharmaceutical or healthcare industry
Familiarity with CRM systems, sales performance tools, or call center software
Benefits
Comprehensive health, dental, and vision coverage.
401(k) plan with employer match.
Paid vacation, holidays, and sick leave.
Opportunities for professional development and career advancement.
Company
Medivant Healthcare
Medivant Healthcare is a boutique, cGMP compliant manufacturer.
51-200 employees
Funding
Current Stage
Growth StageRecent News
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