Hilton Hawaiian Village Waikiki Beach Resort · 18 hours ago
Credit/Collections Manager - Hilton Hawaiian Village Waikiki Beach Resort
Honolulu, HI
Full-time
Onsite
Mid, Senior Level
$80K/yr - $95K/yr
2+ years expHilton Hawaiian Village Waikiki Beach Resort is seeking a Credit/Collections Manager to join their team. The role involves managing and administering the credit and collections function for the hotel, ensuring outstanding guest service and financial profitability.
Hospitality
Responsibilities
Manage and administer the credit and collections function of the hotel to include, but not limited to, extending credit to group customers, the maintenance and control of accounts receivable and collection
Assist Director in overall operation of the department
Extend credit to group and catering clientele according to established standards and criteria, including, but not limited to, background clearance and credit assessment
Establish and implement hotel credit and collection policies and procedures in compliance with federal, state, local and company regulations and standards
Resolve disputes on direct-bill and collection accounts
Draft collection letters and address collection for accounts of $25,000 or more
Review credit and collection related issues including, but not limited to, Accounts Receivable Aged Trial Balance, high bill accounts, returned checks and credit card charge-backs and bad account write-offs
Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
Recruit, interview and train team members
Qualification
Required
Minimum two years of management experience
Minimum two years of experience in A/R and billing role
One year of credit collection experience
Benefits
Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
401K plan and company match to help save for your retirement
Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
Company
Hilton Hawaiian Village Waikiki Beach Resort
Hilton Hawaiian Village is Waikiki's only beachfront resort and sits on 22 lush tropical acres.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase