McDonald's · 2 hours ago
Director, Learning & Development
Chicago, IL, US, 60607
Full-time
Onsite
Director/Executive
$168K/yr - $210K/yr
10+ years expMcDonald's is one of the most recognized brands in the world, serving 70 million customers daily. The Director, Learning & Development will lead the AI enablement strategy, focusing on building employee skills and confidence in integrating AI into their work to drive efficiency and productivity.
Restaurants
Responsibilities
Develop and implement McDonald’s corporate AI upskilling and adoption strategy in alignment with enterprise digital and AI priorities
Create an AI capability framework and role-based learning pathways tailored to corporate functions (e.g., People, Finance, Marketing, GBS, Legal, Operations, Franchising, Development, Supply Chain, Impact, Technology)
Define a roadmap of learning experiences that accelerate corporate adoption of AI tools and practices
Build the narrative and vision for AI learning across the enterprise, ensuring clarity, accessibility, and alignment with business needs
Lead the design of blended learning experiences that help employees optimize work, automate repetitive tasks, improve analytical rigor, and enhance productivity using AI
Develop corporate-focused AI curricula including foundational learning, simulations, hands-on workshops, tool playbooks, job aids, and practice communities
Ensure learning programs are inclusive, scalable, and aligned with the principles McDonald’s upholds, leadership proficiencies, and responsible AI guidelines
Partner with Global Technology and EDAA to embed AI literacy, governance, data privacy, and ethical use principles into learning content
Partner with senior leaders, SMEs, and functional COEs to co-create learning solutions and connect AI concepts to real business use cases
Collaborate closely with Corporate Communications to build activation campaigns and reinforce adoption
Engage market-level corporate teams to understand needs, share standard methodologies, and ensure global applicability
Lead strategies that drive sustained behavior change and widespread AI adoption across the enterprise
Create activation plans, communication toolkits, and function-specific onboarding experiences to support consistent usage of AI tools
Identify and cultivate 'AI Champions' to accelerate usage, share success stories, and support peer learning
Define KPIs and measurement frameworks to supervise AI learning completion, adoption rates, productivity gains, and business impact
Use data insights, user feedback, and behavior metrics to continuously refine and improve AI learning programs
Provide clear progress updates and insights to senior leadership
Manage external learning partners, content creators, and AI training vendors
Ensure partner solutions meet McDonald’s standards for quality, scalability, and responsible AI practices
Oversee budgets, contracts, and program timelines related to AI learning initiatives
Qualification
Required
Bachelor's degree in a relevant field
10+ years of experience in Learning & Development, organizational development, digital enablement, or related fields
Proven success designing and scaling capability-building programs in corporate, global environments
Strong understanding of AI concepts and business applications (strategic rather than technical depth is acceptable)
Proven ability to drive technology adoption and behavior change across distinct corporate teams
Strong communication, facilitation, and customer management skills
Experience leading cross-functional initiatives in a global environment
Preferred
Master's degree in L&D, Organizational Development, Business, or related field
Experience in large, complex global organizations
Background in transformation, future-of-work strategy, or capability building
Familiarity with modern learning technologies, AI-enabled content, and corporate digital tools
Benefits
Health and welfare benefits
401(k) plan
Adoption assistance program
Educational assistance program
Flexible ways of working
Time off policies (including sick leave, parental leave, and vacation/PTO)
Company
McDonald's
McDonald’s is the world’s leading global foodservice retailer with over 37,000 locations in over 100 countries.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Darryl Webb
Multi Unit Franchise Owner - President / CEO
Douglas Gehrig
CEO
Recent News
2025-10-07
The Motley Fool
2025-10-07
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