Educational Systems Federal Credit Union · 4 hours ago
Bilingual Member Experience Officer ( Silver Spring, MD)
Silver Spring,MD,US
Full-time
Onsite
Mid Level
$23.82/hr - $29.78/hr
3+ years expEducational Systems Federal Credit Union has proudly served the education community for over 65 years. They are seeking a highly motivated Bilingual Member Experience Officer to provide sales and service functions, manage branch operations in the absence of management, and enhance member experiences.
BankingFinancial ServicesOnline Portals
Responsibilities
Providing information on all Credit Union services and effectively cross-selling the products and services that meet the member's specific needs
Managing the day-to-day operations of the branch in the absence of the Assistant Manager (where applicable) and Branch Manager
Supporting the Credit Union's membership and asset growth goals by participating in sales campaigns and community outreach events as determined by the Branch Manager
Ensuring members have a positive and seamless experience by actively listening to their needs, addressing concerns, and advocating for their best interests
Creating an exceptional experience for members, ensuring their satisfaction and loyalty
Interacting with members to understand their needs, resolve their concerns, and enhance their overall experience with the Credit Union
Having flexibility to work extended hours, at other branch locations, and support the Contact Center with call volume
Working hours may include weekends and evenings
Being a sales and service role model and creating and maintaining a sales culture in a fast paced branch environment
Qualification
Required
High school diploma or equivalent GED. Associate degree preferred
Must read and speak Spanish fluently
Minimum three (3) years financial institution experience required
Must have experience selling and cross- selling products or services in a financial institution
Ability to perform intermediate mathematical calculations
Must have excellent verbal and written communication skills
Must complete process to become a notary within 6 months of employment
Ability to function in a financial institution branch environment and utilize standard office equipment including but not limited to: PC, 10 key calculator, fax, copier, telephone, etc
Preferred
One (1) year supervisory experience preferred
One (1) year experience in outside sales and/or business development preferred
Company
Educational Systems Federal Credit Union
Educational Systems Federal Credit Union provides various digital banking services to the education community for financial development.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
David Perkins
SVP, Chief Information Officer
Recent News
2024-12-04
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