Safe Life AB · 14 hours ago
Customer Experience Specialist
United States
Full-time
Remote
Entry Level
2+ years expSafe Life AB, through its subsidiary Coro Medical, is seeking a motivated Customer Experience Specialist who is passionate about helping customers and delivering exceptional service. The role involves providing professional post-purchase customer support, assisting customers with orders, product inquiries, and ensuring a positive customer experience.
Health CareMedicalMedical Device
Responsibilities
Deliver responsive, professional post-purchase support to customers via phone, email, and live chat
Assist customers with order support, product inquiries, service needs, and program or subscription-related requests
Respond to customer inquiries accurately and efficiently, coordinating follow-up when issues cannot be resolved immediately
Manage live chat and customer service email queues and return customer voicemails and messages within established service timelines
Provide accurate order, inventory availability, and shipping status information to customers and partners as needed
Maintain accurate customer and order records through required data entry and system updates, including credit memos, tax documentation, CRM updates, and internal tracking tools
Assist internal teams with customer and order-related support requests as needed
Develop and maintain working knowledge of company products, services, programs, processes, and policies
Participate in internal service meetings, training sessions, and manufacturer partner training as scheduled
Maintain compliance with company policies and procedures
Perform other related duties as assigned to support team and organizational objectives
Qualification
Required
High school diploma or GED required; associate or bachelor's degree preferred
Minimum two years of customer service, order support, or related experience
Exceptional, professional verbal and written communication skills
Demonstrated ability to provide professional, customer-focused service
Strong organizational and time management skills with the ability to manage multiple requests simultaneously
Resourceful problem-solving ability and sound judgment in resolving customer issues
Ability to work independently while collaborating effectively with internal teams
Ability to quickly learn and maintain knowledge of company products, services, and programs
Ability to build and maintain cooperative working relationships with customers and colleagues at all levels of the organization
A desire to continually learn and grow in your career
Preferred
Experience providing customer support via phone, email, and live chat preferred
Proficiency with common business software, including Microsoft Office and CRM or order management systems
Company
Safe Life AB
Safe Life is a global group of AED and first aid companies.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2025-06-13Acquired
Recent News
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