Dairy Queen · 16 hours ago
Field Training Consultant (Bloomington, MN or U.S. Field Based)
Bloomington, MN
Full-time
Hybrid
Mid Level
$80K/yr - $96K/yr
3+ years expInternational Dairy Queen, Inc. (IDQ) is seeking a Field Training Consultant to partner with franchisees and operations leaders. This role focuses on delivering scalable training solutions to enhance operational performance and reduce turnover through data-driven insights and virtual learning experiences.
Food and BeverageFood ProcessingRestaurants
No H1B
U.S. Citizen Only
Responsibilities
Serve as the primary facilitator for system-wide training programs designed to build capability and bench strength. Guide participants through diagnostic assessments, personalized learning plans, virtual coaching, and proficiency evaluations to ensure readiness for operational excellence
Use store performance data and reporting tools (e.g., Power BI) to assess training effectiveness and consult with franchisees and managers on improvement opportunities. Hold stakeholders accountable for implementing training solutions that deliver measurable business results
Deliver engaging virtual learning experiences that incorporate adult learning principles and accommodate diverse learning styles. Facilitate webinars, coaching sessions, and virtual assessments to ensure participants achieve learning objectives
Review and make moderate updates to learning materials based on participant feedback, operational changes, and evolving business needs. Collaborate with content owners to ensure materials remain accurate, relevant, and aligned with company standards
Monitor and evaluate the effectiveness of training programs using data-driven methods. Document participant progress, maintain accurate training records, and provide timely follow-up to questions. Share insights with leadership to demonstrate the impact of training on business results
Qualification
Required
B.A. or B.S. Degree required, or equivalent combination of education and work experience
3 – 5 years of in restaurant operations and/or professional training and development
Strong knowledge of quick-service restaurant operations; management or franchisee experience preferred
Demonstrated competence in virtual facilitation and ability to deliver engaging online learning experiences
Ability to analyze and interpret data to consult with franchisees and managers, familiarity with Power BI for reporting and insights
Relationship building skills with the ability to create mutually beneficial relationships with both internal and external clients
Exceptional written and verbal communication skills, with the ability to articulate to a variety of audiences. Comfortable and skilled at large group presentations
Proficient in Microsoft Office Suite; experience with online learning platforms preferred
Strong organizational skills with the ability to manage multiple priorities
Ability to travel occasionally for in-person training and consulting (less than 20% of time)
Ability to work in a restaurant environment
Preferred
Management or franchisee experience preferred
Experience with online learning platforms preferred
Benefits
Medical
Dental
401K match
Paid time off (including volunteer time as well as parental leave)
Company
Dairy Queen
Dairy Queen develops, licenses, and services a system of fast food stores in Canada. It is a sub-organization of Berkshire Hathaway.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Vietnam Investments Groups
2013-10-01Private Equity
1997-10-22Acquired
Leadership Team
Troy Bader
President & CEO
Gregg Benvenuto
VP Franchise Development, U.S. & Canada
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